Users

My line of work requires me to help run a few companies’ Twitter accounts, and while this can be a lot of fun, it can also be challenging. Since I’m not directly employed by the companies and serve as a consultant, I only know so much. This means that when certain questions are asked, I [...]

When you create a Web site, you try to figure out how people are going to respond to it and interact with it. Despite your best efforts, there’s no way to predict how everyone is going to use your site, but there are some things that you can do to actually get a glimpse of [...]

Twitter is growing exponentially as each day passes. It’s rather remarkable, actually. Here is a service that is incredibly simple, yet it’s exactly the type of thing that people have been waiting for. When the service first launched, it wasn’t very difficult to keep up with who was tweeting and what they were saying, but [...]

Are you listening to your customers, users, or visitors? If you’re not, then your offering may not be around for very long. For many years, the standard in business has been to talk to your customers as a whole without actually listening to them collectively or as individuals. This just doesn’t fly anymore. Social media [...]

Whenever you create something that is to be used and enjoyed by other people, it’s always important to get their input on what you’re doing. Although you may at least be partially doing something for yourself, you’re also doing it for your community, so it’s only right that they have a say in how your [...]