Customers

If you’re involved in a business, then you’re almost definitely talking to people on a continual basis. For a lot of people, their job description means that they can basically talk on the phone with or send e-mails to a variety of people for the entire day, but communicating with them is just the beginning [...]

Do you care about your community and customers? You should. Many businesses treat their customers as a group and don’t consider the individuals within that group, but they should be making an effort to connect with each person in some way. One of the best ways to do this is to simply respond to them [...]

Are you listening to your customers, users, or visitors? If you’re not, then your offering may not be around for very long. For many years, the standard in business has been to talk to your customers as a whole without actually listening to them collectively or as individuals. This just doesn’t fly anymore. Social media [...]