LifeCam Problems
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One of my Christmas presents was a Microsoft LifeCam NX-6000. I was very much looking forward to using it instead of my dated Intel Camera Pro (which I’ve been using for at least the past five years). However, the LifeCam just doesn’t work in Vista - at least, for me. I’m running the 32-bit version of Vista, and I’ve tried installing / uninstalling / deleting / manually updating, etc. - to no avail. They say there’s new software available, but “new” didn’t help my “old” problem.
After the recent round of Windows Updates, I could get Vista to recognize that (indeed) it wasn’t an “Unknown Device” but a “Microsoft LifeCam NX-6000.” However, when I tried to troubleshoot why Windows would recognize the device in the LifeCam software’s setup wizard, but give me an “installation error” in the video preview window (as well as not work in Windows Messenger), everything seemed to go belly up again after a reboot. I’m surprised, as just about every other driver problem on Vista has been managed quite effectively and efficiently - and I’d only assume Microsoft’s own hardware would work with Microsoft’s own software.
I don’t know. I was expecting basic Vista compatibility with a device so new - unveiled so close to launch. The LifeCam doesn’t work for me today, though - no matter what I’ve tried. The known device remains an “Unknown Device.” And yes, I’ve tried installing the latest software from the Web site. And yes, I’ve tried extracting and browsing for the INF file. And yes, it looks as though I’ll have to wait for a future solution to avail itself.
[tags]microsoft, webcam, web camera, netcam, lifecam, nx-6000[/tags]
6 Comments
Jim Pickering
January 31st, 2007
at 4:10pm
Drivers are available from Microsoft for LifeCams. See this link:
http://www.microsoft.com/hardware/digitalcommunication/downloads/default.mspx
Phillip
February 20th, 2007
at 7:00am
I was having a similar problem on one of my co-worker’s laptop. Found this solution that did the trick for us:
http://support.microsoft.com/kb/929087/en-us
I implemented #2(hehe) and it worked great.
Tracy
February 21st, 2007
at 12:09am
Hello Phillip,
Was your co-worker running Windows Vista or XP? I even call Microsoft and stayed on the phone for 2.5 hrs with no resolution,finally I came the the same conclusion as Chris” you would think and Microsoft product would work with any Windows platform, exspecially if they give you the download link.
Barry Tuck
June 13th, 2007
at 2:04pm
I had a different problem where the program would not run (lifecam.exe) and kept bombing out with the ‘ecountered an error and will now close’ message.
I managed to fathom this one out quite quickly without much thought. I simply set the lifecam program to run in compatibilty mode (right click on the shortcut and goto compatibility tab) and set to run in Windows 2000 mode. This fixed my problem and it is now working fully. Hope it works for you guys and let me know what results you get!
Chris
October 1st, 2007
at 7:46am
My problem with the lifecam nx-6000 is that it installs it into the sound and media ok but under cameras it shows usb camera and lifecam both with problems have tried a lot of different work arounds but no go
jay
July 4th, 2009
at 5:55pm
I followed all of the steps on the MS links above and still no joy. Anyone know why this is not taken care of yet?