Microsoft Windows XP Service Pack 2 (SP2) is not available to install from Windows Update and is not offered to you by Automatic Updates.
The problem may occur if one or more of the following conditions are true:
- You are not running Windows XP or Windows XP Service Pack 1 (SP1). Windows Update offers Windows XP SP2 only to computers that can install Windows XP SP2. You may already be running Windows XP SP2, or you may be running another version of Windows.
- You, or a system administrator, used a toolkit to temporarily block delivery of Windows XP SP2 to a computer from Automatic Updates or from Windows Update.
- A third-party advertising program that is named T.V. Media is installed on your computer. (T.V. Media is from Total Velocity Corporation.) To help you avoid a failed Windows XP SP2 installation from Windows Update or from Automatic Updates, we have blocked the download of Windows XP SP2 to computers that have T.V. Media installed unless Critical Update 885523 is also installed.
885523 You receive a “Stop: c0000135″ and “winsrv was not found” error message after you install Windows XP Service Pack 2.
- Your computer uses an Intel Pentium 4 or Intel Celeron D processor that is based on Prescott C-0 stepping. You must install this update before you install Windows XP SP2. To help you avoid a failed Windows XP SP2 installation from Windows Update or from Automatic Updates, we have blocked the download of Windows XP SP2 for computers that use one of these processors until Critical Update 885626 is installed.
- Your computer stops responding when you restart to complete the installation of Windows XP Service Pack 2.
- Currently, Automatic Updates delivers Windows XP SP2 to a limited number of computers each day to prevent overloading various connection points on the Internet. Your computer is one of the computers still waiting to be selected for the delivery of Windows XP SP2.
[Continue reading Microsoft Knowledge Base article 885627]
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