You May Receive A "Remote Assistance Failed" Error Message

Consider this scenario: You send a Remote Assistance invitation to a Windows XP-based Internet Connection Sharing host computer from a Windows XP-based Internet Connection Sharing client computer. The client computer has the Internet Connection Firewall (ICF) feature enabled. You receive an error message that is similar to the following:

Remote Assistance failed. Please try again.

This problem may occur if all the following conditions are true:

  • The Internet Connection Sharing client computer uses the Dpnhpast.dll file to establish communication with the Internet Connection Sharing host computer.

  • The Internet Connection Sharing host computer does not start all services correctly.
  • The Internet Connection Sharing client computer believes that the Internet Connection Sharing host computer is running Microsoft Windows Millennium Edition.

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack.

[Continue reading Microsoft Knowledge Base article 313492]

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