The Windows Secrets Newsletter reports:

I reported last issue that Zone Labs had released an updated 6.0 version of its product line, including ZoneAlarm Pro and ZoneAlarm Security Suite. Version 6.0.667 (Sept. 6) was said by Zone Labs representatives to correct install problems with version 6.0.631 (July 21). This was confirmed by several ZoneAlarm users who frequent the company’s online user forum.

Since that time, I’ve received more than 100 e-mail messages about this, some from ZoneAlarm users who had no problems or easily corrected them, others from unhappy customers who are still experiencing show-stopper headaches….

[Jordy] Berson encourages everyone who’s having problems with ZoneAlarm to get help through the company’s support page at ZoneLabs.com/tsform. But he went much farther than that.

Berson invites any reader of the Windows Secrets Newsletter who doesn’t get a solution from support to send e-mail to him personally at JBERSON AT ZONELABS DOT COM. Now that’s what I call going the extra mile to help customers.

[Continue reading Windows Secrets Newsletter Issue 6 - 2005.09.29]