Gazette reader Diane M. writes:

Dear Dennis,

I just love getting your newsletters! They have helped me so much in the past. My question is in regard to a process named ccApp.exe: when I shut down my computer, I often have to wait for a long time before it actually shuts down to reboot. Most of the time I will get an error stating that ‘ccApp.exe is not responding’ and when I click to end the process, my computer remains frozen. Often times I have to reset the computer manually. Can you please help me out with this problem? I’m running Windows XP. Thanks for any help you can offer.

My response:

The process CC App (ccApp.exe) stands for “common client application” and is used in conjunction with a number of Symantec Norton programs, such as Norton AntiSpam or Norton Antivirus. If the ccApp.exe process is stopped, the programs associated with ccApp.exe will not function properly.

In other words…

[Continue reading ccApp.exe Error during Shutdown?]

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