On a Microsoft Windows 2000-based computer, you may experience any one of the following symptoms:

Your computer automatically restarts.

After you log on, you receive the following error message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
When you click the click here link at the bottom of the message box, you see error signature information that is similar to the following:

BCCode: 000000C2 BCP1: 00000007 BCP2: 00000b8a BCP3: f955c940
BCP4: f955c948 OSVer: 5_1_2600 SP : 0_0 Product: 256_1

You receive the following Stop error message on a blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer…

Technical information:

*** STOP: 0×000000C2 (0×00000007, 0×00000b8a, 0xf955c940, 0xf955c948)
BAD_POOL_CALLER

An error message that is similar to the following is logged in the System event log…

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit this Microsoft Web site.

[Continue reading Microsoft Knowledge Base article 896674]