Remote Assistance can be a very useful tool when it comes to troubleshooting computer problems or needing help performing a procedure. Using Remote Assistance, another individual can connect to your computer to view your desktop or take remote control of your computer (of course, with your permission).
There are a few different ways in which you can ask another user for Remote Assistance. One way is to send the appropriate user an e-mail.
You can use this method by completing the steps that are listed below:
- Click Start and select Help and Support.
- Under Ask for assistance, click Invite a friend to connect to your computer with Remote Assistance.
- Click Invite someone to help you.
- Under ‘or use e-mail’ type in the e-mail address of the user you want to invite or click the Address Book button and select the contact.
- Click Invite this person.
- In the From field, type in the name you want to appear on the invitation.
- Type in a message.
- Click Continue.
- Specify the duration that the invitation will remain open.
- Remove the check beside the Require the recipient to use a password option if you do not want to password protect the invitation. If you opt to use a password, keep in mind that you will need to somehow communicate this password to the user.
- Click Send Invitation. A message will appear indicating that your e-mail was sent successfully.
- Once the recipient has accepted your invitation, a message will appear. Click Yes to allow the remote user to connect to your computer.
- A similar message will appear if the user attempts to take remote control of your computer. Click Yes to allow the remote user to take control of your computer.