How to Configure The Offer Remote Assistance Policy (Windows XP/2003)
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In order to offer remote assistance in Windows XP (Professional Edition), you must configure the Offer Remote Assistance policy so that the user has the appropriate permission. This means you must configure the expert to offer remote assistance (the expert is the user offering assistance). You can use the following steps to configure the Offer Remote Assistance policy:
- Click Start and click Run.
- Type gpedit.msc and click OK.
- Expand the following: Local Computer Policy / Computer Configuration / Administrative Templates / System / Remote Assistance.
- Double-click Offer Remote Assistance in the details pane. This policy setting determines if a person can offer remote assistance.
- Enable the policy.
- Select one of the following:
- View and control the computer of the novice user
- View the computer of the novice user
- Click the Show button.
- Click the Add button to add the groups or users who are allowed to offer Remote Assistance.
- Click OK.
- Click OK.
One Comment
gaurav saxena
July 30th, 2008
at 1:34am
sir, i enable all remote assistance setting and services and group policy setting but i can not start remote assistance in local office setup while internet is running on every pc. when i try remote assistence with another user then i found a msg that access is denied. and when i try offer remote assistance in own system then it begins start but after sometime it breaks connection because this is my pc through which i try remote assistance. please give the solution on my e-mail id.