" Dear Dennis,

I’ve been keeping up with the buzz in your newsletter about
Windows XP Service Pack 2 (SP2). Although I haven’t downloaded your
SP2 Fail-Safe Install Guide, I would like to make a comment on
my nightmare-ish experience with Service Pack 2.

When I heard about the extensive features and benefits of Service
Pack 2, I thought it sounded great — and so decided to install it
onto my machine.

And that’s when my nightmare began.

The first time I tried to install
Service Pack 2, it took a few hours to complete the
install. When it was all said and done, I couldn’t reboot my machine
and get back into Windows XP desktop.

I ended up doing a system restore (which put my machine back to a
state before I installed Service Pack 2), and everything seemed OK.
However, when I visited the Windows Update web site, Service Pack 2
downloaded onto my machine again. I decided to try again; this time,
the install went a little faster — but Windows Media Player stopped
working properly after that.

I’ve reinstalled Windows XP a few times since then and opted to
download the hot fix updates via Windows Update web site (minus the
Service Pack 2 update).

In conclusion, I refuse to Service Pack 2 because I feel that it
is more trouble than its worth. In my opinion, if you have good
computer security (Firewall, AntiVirus), you don’t need Service Pack
2 … for now, I’m happy just downloading the hot fixes. "

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