Defect tracking software is an important part of the support arsenal, whether you’re slaving away on the in-house help desk, fielding beta-testing results, or providing front line customer support. Tracking bugs is more than just a job, and it’s not quite an adventure. Rather, it’s an endless quest that can only be made tolerable through the diligent use of the right tools by a committed cadre of bug-swatters.

When you implement a defect tracking software solution, you say goodbye to those random post-it notes and cocktail napkin chicken scratches. (Why you have chickens scratching on your napkins, I can’t say. And just what are you doing having cocktails while you’re working on the help desk? What is this, a cheezy sequel to The Falcon and the Snowman?)

[Defect Tracking Software, continued]