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Workflow Automation - Can You Make It Easier?

Have you ever worked in a place that lacked any workflow automation, whatsoever? I sure have. I can recall a number of businesses in my dark distant past that chose to forgo workflow automation, relying instead upon a set of strictly verbal (not to mention highly cryptic) instructions and undocumented procedures. And I vividly remember an instance from my corporate days, when the workflow automation specialists came to live with us for a while [...]

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