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Help Desk Software
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Help desk professionals are on the front lines. They need adequate backing from management in order to properly support their organizations. And that’s where help desk software fits in… the proper implementation of the right software can make a tough job a whole lot easier. The best help desk software allows support personnel to quickly resolve problems for their clients - whether they’re internal or external - while keeping the lid on costs.
Of course, many Lockergnome readers sit on those front lines…
[Help Desk Software, continued] [Daniel Gray]
One Comment
Ian
February 7th, 2007
at 8:13am
If you’re looking for a modern help desk application you should check out my companies product, HelpSpot. You can find details here:
http://www.userscape.com/products/helpspot/
We’ve had a lot of success with small to medium size organizations and departments. HelpSpot also runs everywhere (Win/Linux/Unix/Mac) and there’s a hosted trial available.