Yahoo customer care frustrations

And this folks, is just one of the many reasons I’d never use Yahoo for anything short of Web search…

Why can’t Yahoo customer care simply do what their name suggests? A couple of days ago, I sent an e-mail to Yahoo customer care asking about whether it’s possible for me, as a resident of The Netherlands, to subscribe to a small business web hosting package. All I really wanted to know was whether it’s a U.S.-only service or not, because I had read in some affiliate FAQ on their site that the web hosting packages are U.S.-only, while their general terms of service don’t mention this at all. I was expecting to get a short reply stating that either the FAQ was incorrect or that they have some reason to only offer these plans to people in the U.S. The answer is actually pretty simple but I just wanted to avoid confusion in the future.

So I sent an e-mail and, just to prevent them from asking me about some additional information before answering the question, I specifically used the designated question form on their website. So I enter what they want: my Yahoo ID and my name and enter the question. A day later, when I get the reply, it states (along with some politeness): [Read the rest]