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What Do You Hate Most About Websites?

Well, my biggest peeve in this area has to be not finding what I am looking for. This happens entirely too often and can prove to be quite frustrating.

A new study looks at the biggest complaints from web surfers about certain sites and comes out with very few surprises at the top of the list: popup ads, sites that require registration and sites that require you to install some software before you can view them. In other words, intrusive and annoying stuff that gets in the way of the visitors viewing whatever content they came to view. This should be quite obvious, but apparently too many sites still haven’t figured it out. It’s also interesting to note, that many of these problems are being solved by third parties. Popup blockers are pretty standard and Bugmenot handles the registration issue on most sites. Still, the users who are impacted by these things say it makes them much less likely to ever return to the sites in question. [Get the links]

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Sites that place excessive amounts of information and graphics on a page, and take forever to load. Any more than ten seconds and I am out of there.

Sites that use unsuitable color schemes that make them difficult to read.

Sites that continually change their page layout.

Sites that send canned replies to inquiries; they don’t even read my email. And there are sites that have put me into a continuous loop because I have forgotten either my password or username and whose customer help, both FAQ and email, are absolutely useless and then provide no telephone numbers to contact a live person to sort out the problem or make it so difficult to find that one just gives up.

I recently canceled a subscription to a site because of this. I had to do an internet search to come up with an address and to this day have never received a reply for a product ordered and paid for but never received.

What Do You Think?

 

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