I like to keep an eye on some of the larger forums and message boards who’s subjects are about Web hosting. Some might call it lurking, others might just call it creepy. How else am I going to find topics that people are interested in though?

One subject that has always gotten my attention since day one of my Web hosting lifestyle is the fight between rude people and nice people. I’m not talking about the battle in a general sense, but how it compares when a Web hosting support person is dealing with them. Yes, even in Web hosting you still have to put up with rude customers.

Not many folks know that I spent some time as a cook in a fast food restaurant back when I was in high school. When flipping burgers like I could only do, on occasion I’d get somebody coming around the counter to tell me some bad news. No, my dog hadn’t died and all my toes were still there. What they told me could have hurt as much though. They said their burger wasn’t right. How was this? I always paid attention, I never slip!

Well, almost never. On the occasion when I did have a slip up I was always hopping it was a nice person I was dealing with. I’d rather deal with the person who just says, “Could you please do this over?” rather than the guy who tosses the meat patty in my face and asks for his money back. The same could be said about Web hosting.

When your on the front lines of Web hosting support, you can sometimes get ten or twenty questions coming at you at once. You have to be ready with answers in one and coffee in the other. Knock them down, and get them quality answers as quickly as possible. Now lets say you forgot to pay your Web hosting bill, and your account has become suspended. Who are you going to go to first? That Web hosting support person on the front line.

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