Want to really astound and amaze (and possibly startle and scare off) visitors to your website?

Then consider using a new service called “Timpani”, being offered by LivePerson.com

According to an Article in Call Center Magazine, “Timpani’s analytics engine allows you to track customers’ movements on every page of your company’s Web site enabling you to proactively address them in the most appropriate manner within real time. For example, if customers browse your Web site looking for information on different digital cameras, you can proactively offer them assistance in the form of instant chat, an e-mail window or knowledgebase content specifically chosen to address their issue. If customers don’t want assistance, they can click the “no, thanks” button.”

I don’t know, this sounds kind of creepy to Aunty… [Continued…}