Apparently, Sprint will drop you as a customer if you call their customer service to complain about their errors too much.

A Sprint customer, Michael, was doing just that:

I have called them alot over the past year, but those calls were to have them fix their errors. I’ve always been polite to their employees (whether it be over the phone or in a Sprint store). I’ve never missed a payment and have always paid my bill early. I’ve never asked them for discounts or freebies.

This is ridiculous. They terminate me because I call customer service too much? I call customer service to have them fix THEIR errors.

Michael was surprised to get a letter from Sprint that read:

“Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs…”

The fact is, calling customer service is costly for companies. If you call too often or are smart enough to find the billing errors that are in their favor, they simply can’t afford to keep you as a customer. Margins are so low that they’ll quickly be losing money on your account. This just might be the best way to get out of a service agreement or service contract that you regret signing.

[Sprint Drops You Because You Call Customer Service Too Much]

Tags: sprintpcs, pcs, wireless plans, wireless, service