How often have you had issues with your ISP and they refuse to do something because there is no proof of what the problem was. Well, now Google is saying that they want to help. The popular search engine giant turned email giant turned soon to be ruler of the world wants to get involved in helping users let their ISPs know that they are not happy.
“We’re trying to develop tools, software tools…that allow people to detect what’s happening with their broadband connections, so they can let [ISPs] know that they’re not happy with what they’re getting — that they think certain services are being tampered with,” Google senior policy director Richard Whitt said this morning during a panel discussion at Santa Clara University, an hour south of San Francisco.
The concept is genius — but the main question is, will ISPs listen to Google’s tools? Most ISPs will only listen to their internal equipment and ignore issues raised by users without sufficient proof. Hopefully Google will count as sufficient proof.
I am interested in seeing how Google pulls this off. Do you think that Google will be able to develop and easy to use tool that ISPs will accept as accurate data?