After having a handful of good meals at the Aloha Angel Cafe on Hawaii’s Big Island over the years, I was simply stunned by the horrific service I experienced awhile back. It all started when my family and I decided to celebrate a few Birthdays while on vacation. My mother made reservations a few days in advance and called to confirm prior to our special dinner. When we arrived, we waited a few minutes to be greeted, then waited another 15 minutes to be seated at our table. We waited another 15 minutes to try to order drinks, and the waiter said “no” to our request. Amazed at the brash treatment, we got up and left. The wait staff refused our requests to speak to a manager and the waiter even had the audacity to talk trash to us on the way out the door. We headed over to the Hard Rock Cafe in Kona and ended up having a wonderful dinner…with good food and service. I would rather watch my family pets slowly mutilated with a rusty spoon than eat at The Aloha Angel Cafe… which shouldn’t be able to call itself a proper establishment.
[tags]Aloha Angel Cafe, Hawaii restaurant, bad customer experience, bad dining experience[/tags]