Do you support a computer user – even in an informal way (e.g. your Dad or Mom)? This article explains some of the ways our superior knowledge and skills may hamper your understanding of what a user means when they ask what seems to you to be a stupid question. Remember, there are no stupid questions! Someone asking an apparent one IS trying to find something out – try to let go of your preconceptions and ‘drill down’ to what the user actually means! You’ll need a free membership to access the article.