Do You Want it Fast or Do You Want it Right?

I’ll confess. Lately I have been so caught up in the world of instant gratification that I sometimes sacrifice getting something right for speed. Eh, it can happen to the best of us…

In past editorials, we’ve discussed the effects that our fast-moving high-tech world has had on us. One of those effects seems to be more than ever, people not only expect but demand instant gratification in everything we do. I catch myself doing it all the time.

After getting used to a 15Mbps Internet connection, I get impatient when a Web site loads slowly. Wading through layers of voice mail menus to try to get to a real, live human being when dealing with utility companies, government offices and retailers drives me nuts. Even product packaging seems designed specifically to thwart me. (Luckily, as a writer I’m able to work from home so I don’t have to deal with daily commuter frustrations, but I certainly sympathize with those who do). [Read the rest]

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