Is Gmail Biased Against Foreign Customers?

I’ve read all about the challenges that Google has with its search engine and news results in foreign countries, and I’ve even written about how Google’s Orkut social networking solution is attracting Brazilian drug dealers, but I’d always blithly supposed that the Gmail service was at least country neutral.

Imagine my surprise, then, when I received the following e-mail from a correspondent, reporting his investigation when he started to read about the new auto-save feature in Gmail, but not seeing it when he logged in…

“I was pretty upset that I wasn’t seeing the new features, so I sent an email via “Contact Us” in GMail Help but received no response…”