Latest update to AVG causes Windows to crash
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Yeah, so the new “update” to AVG seems to be really great… It’s so great that it could crash Windows. I mean, I know Vista is a virus, but sheesh.
Thanks to GandalhDJH for sending me info on this.
http://www.lunarsoft.net/news/1-frontpag…
Reports are reaching us that today’s update of the AVG 8.0 crashed many computers. After the update AVG 8.0 thinks that “user32.dll” is a virus: PSW. banker4.APSA. This file, however, is not (part of ) a virus but in fact an essential part of your Windows program.
In the event you have deleted this vital file as a result of the faulty detection, your computer will not restart. It shows a blue screen at start up and tells you it cannot find winsvr, error c0000135. System recovery has no effect.
How to repair the problem (as mentioned on AVG’s own forum here):
* Restart your PC in Safe Mode (tap F8 repeatedly during Windows startup)
* Open the AVG control center by clicking the logo or via Start -> Programs -> AVG.
* Go to the virus vault, select user32.dll and click restore.
* Empty the virus vault.
* Close AVG.
* Uninstall the entire AVG program (TIP from Lunarsoft: Download Anti-Malware Toolkit [AMT] from here, run the Anti-Malware Toolkit and download the AVG Removal Tool.)
* Reboot the PC and it is fine.How to prevent this ever happening again:
* After uninstalling AVG (as suggested above), do not re-install the program as AVG 8.0 is a drain on resources.
* We from Lunarsoft recommend the free avast! antivirus.
* Download avast! from here or from the Anti-Malware Toolkit.
So yeah, it seems Avast is the way to go now. Way to mess everything up, AVG.
4 Comments
Lloyd Borrett
November 11th, 2008
at 8:15pm
The problem only affects users of the Dutch, French, Italian, Portuguese, and Spanish language versions of Windows XP.
Thus it has NO IMPACT on those who use English language versions.
However, AVG has announced that it is actively working to remedy the problem some users are experiencing related to the most recent update to commercial and free versions of AVG 7.5 and AVG 8.0 in the above languages. Steps being taken include:
• Immediate release of a new update to correct the problem.
• Creation of a specific informational section on the AVG website that enables users to resolve the problem.
Affected users should follow the weblinks below for further information and to download the fix tool:
1. http://www.avg.com/support/HotTopics1574 FalsePositiveuser32.dll
2. http://www.avg.com/support/HotTopics1574 FalsePositiveuser32.dll – fix tool
Affected users unable to use their PCs should contact their AVG reseller or ask a friend to download the information and fix tool for them.
After running the fix tool, users should run the AVG update program to download and install the correct AVG update.
Best Regards, Lloyd Borrett
Marketing Manager, AVG (AU/NZ)
Australian & New Zealand distributors of AVG Anti-Virus & Internet Security Products.
http://www.avg.com.au
alessandro
November 14th, 2008
at 2:39am
I lost one week because of this. Thanks AVG, see you back in a million year on my PC.
Jack 0Neill
November 18th, 2008
at 10:45pm
Funny, I’m on English XP and AVG wiped out my user32. Lunarsoft saved my butt!
Marie Williams
December 1st, 2008
at 2:51pm
The avg update also causes english versions of XP to crash, no taskbar or icons. Explorer.exe fails to load. It can be fixed by: ctrl + alt+ del, File, New Task, regedit. Delete this key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe
Restart and windows will load.