Usability

Nielsen Norman Group conducted a field study of WAP users in London. Users were given a WAP telephone that provided mobile access to the Internet. They were given tasks to perform in laboratory usability studies before and after being allowed to use the phones on their own. They were also interviewed about their experience […]

Flash used to be a barrier to accessing Web content for users with disabilities. The release of Flash MX in 2002 changed this situation by including support for accessibility. What used to be a barrier has turned into an opportunity for making advanced Internet features available to users with disabilities.
Unfortunately, our studies of how […]

Users have highly emotional reactions to newsletters. This is in strong contrast to studies of website usability, where users are usually much more oriented towards functionality. Even a website that you visit daily will feel like a tool where you simply want to get in and get out.
The positive emotional aspect of newsletters is […]

The report contains 32 guidelines for improving the design of PR areas of corporate websites, and is richly illustrated with color screenshots from many different websites, showing usability problems we found in our testing as well as examples of highly-usable press areas. Also examples from many other websites which the test users mentioned as […]

This report is based on usability research with 55 children, who varied by age (grades 1-5) and by country of origin (mainly United States, but some tests conducted in Israel to ensure international scope of the study).
Nielsen Norman Group tested the way kids use real sites designed for children as well as their use […]