Comcast Wins, I Give Up

Based on the conversation I had yesterday with the Line Techs who fix Comcast nodes, I figure it’ll be months to a year before they figure out what their problem is. Thusly, I give up. They can fix it when they get around to it, but I want my credit for the past nine months of trials and tribulation.

Therefore and henceforth, I called Kieth (Comcast supervisor in my city) to work out credit details; alas, he didn’t answer his cell. To that end, I called the customer service number and the Friendly Robot Lady transferred me to a Friendly Human Man in Canada. I got him to bump me up to a Friendly Human Supervisor within two minutes, eh?

Friendly Human Supervisor Angela tells me she can only approve a credit of $50, so we went into the math. They credit $1.50 per day as pro-rated for a one-day Internet-only outage. I’ve been having intermittent connectivity issues, every day since December; about 270 days. My math says 270 * 1.5 = $405.

Friendly Human Supervisors don’t have the power to give such a big credit to a customer, no matter how poor our service is. So she submitted a ticket to the local people, whose office is closed this late, and it will be looked at in 24-72 hours, in the order in which it was received. I’ll be pestering Kieth’s cell again tomorrow.

I also asked for a trial period on their 8MBps service, which Kieth hinted at. Their Sales department knows of no such trial period, so I guess that was either something Kieth was offering as credit, or he was lying. Of course, they’d have to give me 8MBps service for about two years to make up for the $405 they owe me. I’ll just take free service for six months, thanks. That’s right, Comcast owes me six months.