Google Line Tech Accomplishes Nothing

Last time we spoke regarding my intermittent Internet connectivity issues through Comcast, we were waiting for an LMC escalation to occur from any of the Contact Line ASAP Customers on my Node. Lo and behold, I ended up being the one to complain.

I called Call Center Supervisor Kieth when my connection dropped this afternoon. In an unusual change in service, I had a Network Technician at my house within an hour (I was quoted 20 minutes, but I won’t complain…). He ran his tests on the biaxial cable from my tap to the Node, which I learned today is #CS53 - Though they have identical problems with Node #CS64.

The verdict was that there is a team of Comcast Engineers roaming my city in hopes of determining what’s causing the intermittent failures on these two nodes; The Network Technician hypothesizes it’s a problem with Rattlesnake itself. Rattlesnake is basically a giant Fiberoptic network switch which used to be a Head End when Adelphia ran things. When Comcast took over, they converted it into what the Net Tech referred to as a “Giant Splice”.

So apparently there is no way to get a hold of these (big, scary) Comcast Network Engineers. The Net Tech doesn’t know how, and Kieth didn’t answer his phone after he left. I know I could probably go up to Rattlesnake (I know where it is) and sit around waiting for a group of techs to show up, but my interest in the situation has begun to wane.

Man, this guy liked to talk. He talked about the 5TB server he has at home, the 100GB of music he has, how he rips DVDs straight to video (But he rips the trailers as well); He even told me that his P2P app of choice is BearShare and that it combines nicely with BitTorrent and his uncapped Cable (He does work for Comcast, after all). There’s gotta be something wrong when the cable guy is telling his customers about his illegal ventures in Cyberspace in such a blatant manner.

So I’m just gonna keep calling Comcast and Supervisor Kieth when my connection drops. Eventually they’ll collect enough information to fix the problem, or I’ll learn to live with it, or I’ll get DSL (My bones swww.zi255.comr just thinking of it).