Microsoft & Dell Change the Rules
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An article in ComputerWorld reports that Dell, or possibly Microsoft (who do you trust ?) is changing the rules for downgrades to XP from Vista. After June 30, the only home computers that can be downgraded to XP are the ones designated as gamer machines. No others will be allowed.
The charge for this will be $20, which is cheaper than the $50 for business PCs from the company, but that’s only fair (well, fairer) as the Dell gamer (read XPS) machines are overpriced already.
I am thinking that this just might be a nuisance fee and the ‘edict’ from Microsoft would be something that no one at Microsoft would acknowledge, if asked. If it is a decision from Microsoft, it would necessitate a modification of the EULA, and I’d like to see those original discs – something like Windows Vista SP1 Special - Gamers Are The Only Ones Allowed To Revert To XP Edition.
Microsoft is managing to destroy itself by inches, in a time when the average customer has already been alienated enough.
Are you going to purchase from Dell in the near future? Will you purchase now, or wait until after the 30th and press the point?
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Quote of the day:
Laughter and tears are both responses to frustration and exhaustion. I myself prefer to laugh, since there is less cleaning up to do afterward. - Kurt Vonnegut
Technorati Tags: Dell - Microsoft - nuisance fee - EULA - special edition - XPS - customer contempt

2 Comments
Joe Aycock
June 24th, 2008
at 8:35pm
It really doesn’t matter to me, since I have a set of XP cd’s that I purchased when I built my last computer.
the oracle
June 24th, 2008
at 10:23pm
Joe, that is good for you. I do too, as I build my own computers. However, not all people do.
I can remember how I got mad when I realized that large companies were not including a disc with the purchase of each machine - this is simple greed, as they look at cost savings over thousands of machines - but don’t see how much trouble it can cause for the user.
Back in December and January, I was working for a business that ‘rented to own’ PCs, among other things. You would be amazed how many Dell machines came back with the restore partition inaccessible or gone. Since Dell charges for new discs, this is inconvenient for the dealer, and a very big pain for the individual - they don’t get anywhere near the quality of service the dealer does (totally backwards, but that is how it is)
In years gone by, I sold lots of my own built machines to companies simply because of the fact that I gave them a restore disc, and an original OEM Windows disc - either way they were covered - and it was appreciated. I also included individual manuals for each piece included in the machine - this pedigree made upgrades a snap for them, and saved entire machine replacement on many occasions.