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Why Freespire 2.0.0 Is A Failure

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First, let me express that in no way is this a challenge or dispute with what Ron (The Blade) has written on the subject of Freespire. It is clear that he has much different hardware, and had a much different experience than I. I write this to show that not everyone’s experience is the same, and that adding all the features in the world does not matter when the base distribution is flawed.

When I read Ron’s report I immediately said to myself “Why have you not downloaded and tried this yet?”. I used a torrent to download, which was surprisingly fast, with Opera 9.23 beta 8808. (Opera handles torrents better than before, yet nothing is noted in the change file - more on that later)

After checking the MD5 checksum, I burned 2 copies and proceeded to try Freespire on a Dell 8200. This is an older machine, but a pretty standard build - most any operating system installs on it with a minimum of fuss. The motherboard is an Intel 850, with 384MB of RDRAM, and a Dell nVidia MX440 64MB video card. It is not a gaming machine - it does not try to be. It works well with Windows XP Pro, Windows 2000 SP4, SuSE 10.1, Ubuntu 7.04, BeOS, and Linspire 5.0. Yes, it works just great with an older version of Linspire - so I had confidence that Freespire should work without much trouble.   

That was a mistake.

When installing the operating system, the desktop comes up, looks fine, and shows a multi-choice menu to set up several things. First, the sound level is set. The sound works fine - and this is a very nice way to do it. This part of the installer is very nice.

Next, I decided that it would be good to set the video resolution of the monitor. This is where the whole thing went off the track. Clicking on the menu item causes a window to popup. The window is skewed to the right, off the screen, and no attempt at changing the resolution, or position of the window works. It is impossible to move the window, trying to resize is an exercise in frustration, as the mouse cursor changes to the double ended arrow, appearing to allow change of the window size, but no attempt to do it works. Because the window displays to the top and left of the screen, and no monitor adjustment helps - using the monitor controls moves the displayed area, but the window to change the resolution still is only partially there. If one tries to move the window using the title bar, once the bar disappears from the top of the screen just slightly, the window will no longer move. 

It is totally impossible to get to the bottom or far right on the screen - you know - where the controls are!  Without this change it is impossible to make any of the other changes to the system - as all the windows display in this same manner - the right and bottom of the screen being inaccessible. The operating system somehow thought the system was only capable of 640×480 resolution, and could not get even that right.

So much for that install.

On to this machine, which is the one I write this column on every day. It is an Amptron motherboard (same as an ECS K7-830LM). It has the latest BIOS revision, which is dated 4/02. It works with most other operating systems, just like the Dell. It has an Athlon 2400XP, 2GB PC3200 memory, a Promise Ultra 133 PCI card with 4-500GB Maxtor drives hanging from it. It has 2 DVD-ROMs and 2 DVD-RWs on the onboard IDE channels. It also has an EVGA nVidia FX5500 with 256MB, an Adaptec 2940UW SCSI card, and a no-name Via USB2-1394A 8 port card.  It all works well with Windows XP Pro SP2 - going for weeks at a time without a reboot.

This machine will run every Microsoft OS, and every other Linux I’ve ever tried on it. (including Linspire 5.0) The video card is not the latest, greatest, but works acceptably with all these other OSs, including light gaming. 

This proved to be some better, but still nowhere near acceptable.

This machine also runs dual monitors - a KDS 17″ LCD and a KDS 19″ CRT.  The efforts to find a way to get the second monitor to come up were futile. This after seeing the desktop come up with the correct resolution 1280×1024, but at the wrong depth 24bpp. It is capable of higher in Windows, and I tried to set it to 32bpp, which it refused to do. Oh, well. That was a small annoyance. Where I found a problem was that the OS came up offering the choice of 4 nVidia drivers - all with no explanation, and once tried - seemingly no different. The choices, all very tersely described, are nvidia, nvidia (yes, exactly the same - no difference whatsoever), nv, and vesa. Since using the “?”, and dropping it on the dialog box for these ‘different’ drivers produced a complete non sequitur, it shows the designers have no clue how context sensitive help is supposed to work. None of them worked any better than the previous tried.

That was enough of that.

In conclusion, it appears that Freespire is a huge step backwards for these machines, compared to Linspire 5.0. This should not be, as Freespire is newer, uses a newer version of the kernel, and is assumed to have better working utilities, since it is almost 2 years newer.

I probably would have poked and prodded and gotten the install to work if I had not known how easily Linspire, Ubuntu, and SuSE install - all without fanfare and problems.

As I look over my notes, and see what I did, I wonder where along the short distance I wandered with these installs that ‘Joe Average’ would have given up. Since we (yes, I recommend Linux on an almost daily basis) as professionals are talking Linux up to customers, it behooves us to be sure of the distributions we recommend. What difference will it make to be able to display avi and wmv files, if the desktop doesn’t display correctly? This is akin to buying a GMC Roots blower for a 350 Chevy with rods poking out the side of the block.

Last, why should this distribution be a step backward for this company, and since use on older, less powerful, hardware is why many of the recommendations come about - why is this working so badly on older, less powerful hardware?

[tags] Linux, Freespire, Linspire, Ubuntu, SuSE, nVidia, dual monitor, desktop resolution, video routines [/tags]

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10 Comments

At least you won’t have any trouble getting your money back. Try that with MS……………..

Scott, true enough, but not very satisfying, since I was expecting greatness.

It does renew appreciation for the work MS has done, but it also makes me wonder why the slide backwards.

Thanks for the comment.

Well, who are the testers, if not you and I??

A] sometimes all that Microsoft certification makes it harder for Linux to use the hardware, since portions might not be following openly accessible industry supported standards (I remember a USB drive issue that Microsoft certified as works, but Linux, when using the full USB specifications could not get some feature to work… Microsoft skipped over that USB requirement and did it a different way… and certified the hardware based on that nonstandard method). Thanks go to Microsoft.

B] sometimes the coders do not test installation software. ArchLinux suffered that problem back at 0.3 or 0.4 (I found and reported the issue, much to their lead developers embarrassment). The lead developer never did cold installs (he only had ONE pc, and that was for writing the next distro). He admitted he only did rolling updates (another developer there only installed onto preformatted partitions - the error I found was the Arch installer of that day went about formatting EVERY partition found… buh bye MP3s on /dev/hdc, buh bye Windows ME on /dev/hda2)

C] sometimes the installer portion uses drivers that have bugs. A prime example was for a non-BusyBox based installer that would snag on ATAPI resets for HOURS on this one machine I owned. People everywhere convinced me I had an I/O problem with the 40x CDROM drive… until I tried a BusyBox based installer, and it all went smooth as silk on the same CDROM drive. The drivers were more generic on the BusyBox version, from what I was told.

D] sometimes, the installer fails to ask you when it should be asking: you have 2 ATAPI compliant devices and one can burn DS DVDs…. Installer just makes them into 2 CDROMS. And not setup IDE-SCSI. Lack of thinking, and then that inadequate installer ‘decision tree’ gets copied to another installer in a different distro, so they all make the same wrong assumptions. Nobody ever seems to believe me when I say ‘Installer foul’; they instead say ‘Learn to fix it yourself, why be so lazy, don’t be an inconsiderate whiner, read the docs, blah blah’). This decision tree thing is likely the majority of your issues. I’ve seen distros run at 640×480 after PROPERLY installed (KDE needs 600×800 MINIMUM)… and I had selected my resolution as 1024×768 when the installer asked my input!! That last one was a minor oversight - Xorg gets multiple configuration files, and the skeleton user file had the correct resolution…. the first system boot was only into root (not using the skeleton data) to add users, and I couldn’t see the ‘add user’ box - it was too large to fit the screen!

Sometimes, the good help gets dumped on. I tested undocumented software for 8+ months, I’m NOT without some credibility here. The real issue is when people with skills report issues in forums, they get treated as if as dumb as a stump.

mmmmna - I agree totally with your assessments. I have seen your A example (not exact, but similar).

The most ACCURATE installs I have gotten were from the ugliest install routines - FreeBSD and older Fedora. The whole time I was installing I thought “Why can’t they make this look better”, but in each case the install went off without a hitch, with some fairly non-standard hardware.

I understand B,C, and D, but like a writer - sometimes it takes a different pair of eyes to make sure the article, or install, comes out ok. With software, I would want several pairs of eyes, all with different hardware.

Thanks for the comment.

Craig McLoughlin

August 20th, 2007
at 4:27am

I agree with many of your frustrations, having experienced them myself.

If you aren’t already aware (sorry BTW if you are), you can move any window on the desktop by holding ALT and then left-clicking anywhere in the window. This is helpful when the OK / CANCEL buttons are off-screen. That might have helped with your resolution issue.

Craig, I tried this and nothing happened. Perhaps, since I was upset at the time, I’ll try it again, more calm, and see what results I get.

Still, the frustration is there - as all the other products don’t show this behavior.

Thanks for the comment.

Um, I’m going to have to tread lightly here because you may know something I don’t but as I understand it the highest available color resolution is 24 bit. Microsoft calls it 32 bit color but also uses eight “dummy” bits to make 32. Linux simply calls it what it is; 24 bit color but I think they too use the extra 8 “dummy” bits..

A lot of motherboards made for P3 processors have very minimal on-board video RAM, expecting Windows systems to “borrow” a little system RAM to get the video going. I was able to get Debian Sarge to run on these machines by manually configuring the video, telling the OS how much RAM to borrow (my preferred resolution is 1024 X 768 which, with 24 bit color, requires 16 MB of video RAM). Debian Etch seems to understand what’s needed with only minimal input from me so I’ve had no trouble getting the video resolution I desire “right out of the box” with a Net installation of Etch but this hasn’t been true of many other distros I’ve tried on the same machines (one of which was Freespire). Another thing I disliked about Freespire, and Mandriva for that matter, was the fact that they’re both more closely related to adware than free and/or Open Source products.

Don, the Dell 8200 is a P4 with a real 64MB video card. That’s why it should have had no trouble bringing up video at 1280×1024 even if it was only 8 or 16 bit depth.

As far as color depth goes, I know that programming 32bits is more efficient than 24, but also the human eye cannot discern more than 24 bit color rendition - however, as far as I know, the actual colors available are 2to the 32nd power -1.

Anyway, 1280×1024 should have been possible on either video card, and on the Dell, the OS should look at video memory and the BIOS on the VGA card to determine what resolutions are supported. As mmmmna stated KDE is supposed to be 800×600 minimum, so 640×480 was completely from outside the stadium (as opposed to left field).

Thanks for the comment.

I tried version 2.0.8 on an older Dell Inspiron 1000 notebook and it worked great. I think to some degree Freespire is getting a bad rap.

The look does look a little blah, when comparing to XP or Vista, but there is probably something that could be done to improve that.

But I went on to try KUbutu (with KDE 4.0) and the Novell linux seso or whatever and both of those did not install the wireless networking hardware so basically I was stuck (I am a newby).

At least the Freespire installed all the networking support and I was able to get online relatively easily (just added WEP).

The CNR utility is not bad, kind of neat, actually.

Whatever flavor you use, it should at least get common wired and wireless hardware ready to run from just the install CD. All versions need an easier way for newbies to upgrade certain components (Firefox browser, KDE desktop, etc.) should be a way to upgrade those individual packages without disturbing the core Linux.

Jeff, glad it worked for you. You note, however, that what you tried was 8 minor revisions ahead of what I used, and the troubles I experienced were probably fixed by then. My hardware was pretty standard, so when I had problems I was also sure that many others would also, and that those problems encountered by the greatest number of people would be the first to be repaired.

I’ll probably try it again, as I was really impressed with Linspire 5.0 - and I like the Ubuntu distributions.

My opinion remains however, that SuSE Linux works without incident on the greatest numbers of machines, simply because, as it is slanted at business users, it MUST work without hassles, or business users will avoid it like the plague.

I’m glad it worked for you, and will try it again, reporting the results soon. I am just now readying a machine for Xandros 4.

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