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Progress?

Lately, hardware around the house has been failing with great regularity. This should be expected, as there are nine systems around the house. Failure of components happens. Entropy is part of the universe.

The strange thing is that the product failure is not the older hardware. all the older stuff is chugging right along, with nary a beat missed. This goes against all that should be, as older things, being used more, should fail before those things that are newer. Simple. Logical.

Not happening.

Nowhere is this more evident than with the keyboards and mice used. The keyboards here range from Northgate Omnikey Ultras [2], to Compaq PS/2 keyboards [3], to some new Dells [5], and a Viewsonic that is a ripoff of the MS Officekey design. The Dells are the latest to arrive here, and are used only infrequently. A couple of these have keys that are already refusing to put the character codes on the wire to the keyboard port. They have never been abused, dropped, or had anything spilled on them, yet they are giving up the ghost!

The rodent situation is worse. Still in my possession are three Microsoft InPort mice, otherwise referred to as the ‘dove bar.’ They feel so good in the hand, have never given a moment’s trouble, except for the occasional crud that builds on the rubber covered lead ball. Once the ball is removed and cleaned each mouse is good for another few weeks of mousing pleasure. The trouble is, for those unaware, these use a card that sits in an ISA slot, and only one of the computers in the house has one of those. It also can only be set for IRQs 2, 3, 4, or 5. The machine having the ISA slot has those IRQs taken, with no possible way to move to another interrupt.

Since the end of the reign of the ‘dove bars,’ mice from several manufacturers have been used around here. Logitech, Compaq [with just enough difference to not be able to use the Logitech software for Windows XP], Kensington, and Microsoft mice have all been tried. The original Logitech serial mouse with three buttons, which came with software to have mouse ability in Lotus 1-2-3 version 2.01, still works, just not with any software from Logitech for XP. The several original Kensington Thinking Mice I have still work. Again, no current revision of the Kensington software recognizes the four buttons of the mouse, which has no scroll wheel. The several Microsoft original scrolling mice still work, but they are such a pain, because using a mouse with a ball that needs periodic cleaning is just so passe.

In the last year, I have settled on the Microsoft Wireless Laser Mouse 6000. I have gotten other wireless mice from MS, but these have the best tracking, and seem to fit my hand better than any other mouse since that trusty dove bar. Unfortunately, during this last year, five of these mice have failed, on two machines, either physically or cosmetically. I say cosmetically because the paint on the side of the mouse where my thumb and fingers ride most of the time starts to discolor and then wear off, leaving the side of the mouse with the same silvery color as the top. The problem is that the sides cannot be completely cleaned of the dull gray paint, designed to make gripping more normal. This tends to look really bad, as though the mouse has been in service for years on end. [Oh, I have original IBM buckling spring keyboards that look better!]

The other 6000s have either quit working completely [2], or had the right button stop working completely [1]. 

I also find it very odd that those original InPort mice from Microsoft, and the original Logitech three button, have lifetime warranties, which means that if I have problems in my lifetime with them, they are replaced free of charge. These are all approximately 18 years old, still working, and look great too. About five years ago, when I still had a machine using windows 98SE, and that had two ISA slots, I had one of the InPort mice fail. It was the InPort card and was replaced by Microsoft without any paperwork whatsoever.

The Microsoft Wireless Laser 6000s are failing at a miserable rate, and look terrible to boot.

This is progress?

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3 Comments

Sure it is progress. The company has learned a new way to make huge profit. Buy a design geared to cheap production and have it made in a location where manufacturing costs are low. Run a study to determine the mean failure rate and use an accountant to determine the minimum risk due to replacements. Set the warranty accordingly. Now you have a PROFITABLE product. Is this not progress?

Unfortunately, this does tend to drive those making a better (mousetrap) product out of business. Who is going to pay a 50-100% up-charge for a product with a real long term warranty.

Like businesses, consumers are short sited. They would rather pay several times over, over a period of time, rather than shell out more money for a GOOD product.

Now, to stay in business, the company that makes the good product must raise the price since their volume and profit margin are too low. If they don’t go out of business, they end up selling to a very small select group that appreciate a well made product.

The moral is don’t offer a good product that someone else can copy and cheapen. To hell with the world, they didn’t want a better mousetrap anyway.

This is occurring in pretty much every industry. Our society runs on profit, so the more you have to buy, the better the *system* runs. Yeah, right! Take my old blender issue as an example. Remember the old blenders…made from metal and glass? They lasted forever! Then the introduction of the plastic blender came about. For several years I was buying 2 blenders a year!! Then this weird thing happened…the blenders weren’t blending properly anymore, even when I got them first out of the box! So, I went down to one of those places like Macy’s, and decided to get a Cuisinart that was on sale for $100. I told the sales person the problem I was having with my current blender, and asked if she knew what the issue was. She said this was common, and that the newer blenders were being made with the blades in reverse…so that they pushed the food upward, rather than pulling it down into the blades. What?!!! Can you imagine!? At this point I began to think perhaps it was more than economical; what are they TRYING to torture the lower classes? Anyway, my now four year old Cuisinart is finally starting to die, so I am going to order a motor replacement. So, 2 blenders a year at $25 each x four years….$200!! They may not be as good as the old ones, but it is an improvement. Now in the case of electronics…I don’t think there is a solution, unless you are excessively rich. This is why I refuse to buy an HDTV, or any of that other crap with the lifespan of small rodents. The corporations are ripping us hard…all to keep us on the treadmill.

Shadow, thanks for the comment. I know my son laments the passing of good blenders. His late night milk shake episodes have come to a halt about 3 times in the last couple of years. What is bad design continues, because no one calls the companies on it. I grew up thinking Hamilton Beach made really good stuff, but no more. Worse yet, the odd parts not destroyed from one blender [from the same manufacturer] can’t be moved to the next, because the companies are continually re-inventing the wheel. Or is that ‘re-stoking the profit engine’?

What Do You Think?

 


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