Every weekday, our guide to the Web takes care of business, tackling tech topics that really matter to everybody. From topic definitions to topical rants, Dan Gray’s pieces inform as much as they entertain.
I wrote a tribute to the unsung heroes of QA yesterday. Unfortunately, those dedicated folks that work so hard late into the night - night-after-night - get too little attention in too many companies. Smart companies, on the other hand, take good care of their testing and support staff. The fridge should be stocked. The [...]
Defect tracking software is an important part of the support arsenal, whether you’re slaving away on the in-house help desk, fielding beta-testing results, or providing front line customer support. Tracking bugs is more than just a job, and it’s not quite an adventure. Rather, it’s an endless quest that can only be made tolerable through [...]
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