Every weekday, our guide to the Web takes care of business, tackling tech topics that really matter to everybody. From topic definitions to topical rants, Dan Gray’s pieces inform as much as they entertain.
It’s not very often that a check arrives in the mail out of the blue. I opened the mailbox today to find a check from Verizon Wireless for $93.94. There was no explanation other than a form letter laser printed on the check stub.
Dear Customer,
Verizon Wireless has done an extensive audit of accounts and determined [...]
I need some suggestions. What’s the best customer relationship management (CRM) program out there these days? A friend of mine is buried in customer email and feverishly combing the market for a solid CRM program for his ecommerce company…
I’m looking for a good CRM solution that I can use to handle all [...]
What’s the difference between CRM and CPM?
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