Looking for Help Desk software? After tackling the topic a number of times, I turned up a new resource outside of the gnomieverse a few weeks back. Greg Bulmash has penned a nice review on finding the right help desk ticket solution. With a new site almost ready to launch, Greg needed to have a help desk system in place to handle an influx of user issues.
After looking at handful of help desk solutions – including Cerberus Helpdesk, Liveperson, and Hesk – Greg chose osTicket Community Version, largely due to its e-mail integration. Less technical folks might be put off by the complexity of the install.
Greg writes, “if you have a decent working knowledge of Perl, PHP, cPanel, and MySQL, and you make sure to *read* the instructions, you can have the basic system up and running 20 minutes after downloading it.”
Score one for real world reviews!
[tags]help desk software[/tags]