I wrote a tribute to the unsung heroes of QA yesterday. Unfortunately, those dedicated folks that work so hard late into the night - night-after-night - get too little attention in too many companies. Smart companies, on the other hand, take good care of their testing and support staff. The fridge should be stocked. The chairs should be ergonomic. And the defect tracking software solution should be robust…

Defect tracking software is an important part of the support arsenal, whether you�re slaving away on the in-house help desk, fielding beta-testing results, or providing front line customer support. Tracking bugs is more than just a job, and it�s not quite an adventure. Rather, it�s an endless quest that can only be made tolerable through the diligent use of the right tools by a committed cadre of bug-swatters.

When you implement a defect tracking software solution, you say goodbye to those random post-it notes and cocktail napkin chicken scratches.

(Why you have chickens scratching on your napkins, I can’t say. And just what are you doing having cocktails while you’re working on the help desk? What is this, a sequel to The Falcon and the Snowman?)

After a defect is entered into the database, it no longer exists in isolation, rather, it’s shared knowledge…

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[tags]defect tracking software[/tags]