Technobabble

Online Bank Account Oddity

Posted by on Aug 18, 2005 | One Comment

I’m a big fan of online banking. I can’t ever see going back to those bad old days when the bank only doled out the info once a month (and at least a week late). When you bank online, you know exactly what’s in your account, what’s cleared, and what hasn’t. So when I saw something odd in my account earlier this summer, right after it happened, I knew something was up …

I was checking my account online when I noticed a duplicate charge on my debit card. There were two charges from a gas station for the exact same amount on the same day. Bells immediately went off in my head.

What are the chances that I would incur the exact same charge twice?

Without online access to my bank account, I would have never caught it right away …

I quickly emailed the bank to ask what to do. While their email reply was prompt, I wasn’t able to resolve the issue online. Instead, I had to stop in a branch office to file a report.

Hey, you can’t do everything online.

The issue may take up to 60 days to resolve, but I’m glad I found it when I did …

  • Sharon Schmitt

    Regarding the same problem as above , I too noticed a DUPLICATE CHARGE on my checking acct…( and this was not the first time )… from a local SHELL gas station…This was for the same day, same time ,same amount , we have been back to the sation 3 times , they refuse to give us our money back ,make up excuses , now they want another checking acct print out , I files a Consumer Complaint …and I am going to the our bank to see if they can do anything about this crook!
    All we wanted was honesty from a gas station we use all the time…. instead we have been put off , It’s obvious they are not going to honor anything.
    I will never use a Shell Gas station again. Criminals !
    Thank you …. for the information