What is Workflow Automation?

It might sound like something straight out of an episode of the Jetsons, but it’s not. So what is workflow automation all about?

Workflow automation is often referred to as business process management.

Thompson Information Systems defines workflow automation concisely, as “the computerized control and coordination of related activities in an organization.”

The University of Michigan goes into a bit more depth, defining workflow automation as “The combination of software, tools and services to automate knowledge-based tasks, on an ad hoc or production-based level. Technologies commonly incorporated in workflow automation include document imaging and management, knowledge management and groupware.”

Workflow automation specialists include: Incession (WorkPoint), InfoPrise Integrify, It’s the Content, Savvion, Opalis, Pega, Teamplate, Tibco, and many others.

[tags]workflow automation[/tags]