T-Mobile Offers New Data Plan, Verizon Continues to Screw Over Customers

Posted by on Jan 20, 2011 | 20 Comments

Last week Verizon announced a shocker – and not the news that they will be offering a CDMA, 3G, half-baked version of the iPhone in February. The real kicker is Verizon will be discontinuing their New Every Two (NE2) program which allows current Verizon customers to upgrade their phones every two years. The NE2 program also allowed Verizon customers to use an early credit to partially subsidize a new phone before the contract renewal date. This was especially beneficial to users on family plans. For example, my family of four constantly upgraded our phones to the shiniest new phone without paying an arm and a leg, allowing us to save those appendages for the phone bill.

We can all thank Verizon, now, for ending the program and leaving current customers to question what motivation remains for anyone to remain loyal and renew a contract with Verizon. Without the NE2, credits and discounts for phones that are, at best, barely competitive may not be enough to keep current customers on Verizon’s network. For those living in urban and suburban areas, ATT, T-mobile and Sprint have similar coverage – and each offers much better deals than Verizon.

Take ATT. Not only has ATT reduced the price of the 8GB iPhone 3Gs to $49, but all ATT iPhones support the ability to talk and use data at the same time, unlike Verizon’s CDMA-hobbled gear. And like I said before, ATT has a level of support for the iPhone that Verizon can’t offer. ATT’s pricing plan will look about the same as Verizon’s for the iPhone, but Verizon’s iPhone isn’t going to be the iPhone that those familiar with the device expect, let alone want.

Not only did Verizon screw over their customers by offering a half-baked version of the iPhone (which they had to do for compatibility issues); Verizon then turned around and axed the new every two deal which affected the 99.9% of other customers who couldn’t care less about the iPhone. Did Verizon think the iPhone would seal the deal and call the game over too soon? Verizon’s plans don’t even include a critical component that is generating some buzz; the lack of a data family plan. Not all mobile providers offer this, but Sprint is a shining example of a provider offering edgy smartphones with family plans that include unlimited data and deemphasizes talk (because who talks on the phone anymore?)

And for those ready to fly the coop, or have been flying solo all along, T-Mobile announced today a data plan for just $10 per line. Depending on how much you talk, this may work out cheaper than a family plan in the end. It is also a fiercely competitive move on T-Mobile’s part against Verizon’s stance, where each smartphone requires $30 for data in addition to talk and messaging. The data plan, combined with T-Mobile’s newly announced 4G phone offerings may be one of the first viable threats to Verizon’s customer base in light of Verizon’s recent moves.

Are you a current Verizon customer unhappy with Verizon’s decision to end the New Every Two program? Is Verizon still a carrier you would consider for your next phone?

  • http://twitter.com/bobhagh Bob Hagh

    First of all, the NE2 program only gives customers a discount off the two year sales price of the phone. Customers can still upgrade their device every two years, but no more $30 or $50 credits. Secondly, you can still talk and use data at the same. Sure, you have to be connected to Wifi, but it’s doable.

    • David K.

      Saying that you can talk and use data at the same time by using Wifi is kinda like saying you could have call waiting back in the day by having two phone lines. Technically true, but it misses the point. ATT (via GSM) offers simultaneous Data and Voice over 3G, and thats a big help when you are out and about talking to someone and need to look something up. Unless you are in an area with ubiqoutous free WiFi, the work around isn’t really helping much.

  • http://twitter.com/bobhagh Bob Hagh

    First of all, the NE2 program only gives customers a discount off the two year sales price of the phone. Customers can still upgrade their device every two years, but no more $30 or $50 credits. Secondly, you can still talk and use data at the same. Sure, you have to be connected to Wifi, but to flat out say the phone can’t do that period, is false.

    • David K.

      Saying that you can talk and use data at the same time by using Wifi is kinda like saying you could have call waiting back in the day by having two phone lines. Technically true, but it misses the point. ATT (via GSM) offers simultaneous Data and Voice over 3G, and thats a big help when you are out and about talking to someone and need to look something up. Unless you are in an area with ubiqoutous free WiFi, the work around isn’t really helping much.

  • http://twitter.com/DerekTac Derek Tacconelli

    Very sad to see NE2 go…that’s a huge minus for Verizon.

    T-Mobile’s new data plan sounds great, but will they improve their coverage? I had T-Mobile for a week, didn’t work in my house. I live in the middle of LA, one of the biggest metropolitan areas in the US — this was unacceptable!

  • http://twitter.com/DerekTac Derek Tacconelli

    Very sad to see NE2 go…that’s a huge minus for Verizon.

    T-Mobile’s new data plan sounds great, but will they improve their coverage? I had T-Mobile for a week, didn’t work in my house. I live in the middle of LA, one of the biggest metropolitan areas in the US — this was unacceptable!

  • David K.

    The rates that providers are chargning for data and especially text’s is ludicrous, especially since they have gone UP over time not down. I’d love to see a T-Mobile or Sprint compatible iPhone with one of their cheaper truly unlimited plans.

  • David K.

    The rates that providers are chargning for data and especially text’s is ludicrous, especially since they have gone UP over time not down. I’d love to see a T-Mobile or Sprint compatible iPhone with one of their cheaper truly unlimited plans.

  • Byvhif

    Why want a sprint or t mobile iPhone when you can get a superior, more customizable Evo or Nexus S?

  • Byvhif

    Why want a sprint or t mobile iPhone when you can get a superior, more customizable Evo or Nexus S?

  • http://twitter.com/mbillow Marc Billow

    Very nice post. It is rarely you see such a quality post with out any major bias. As for the user, he shows a great interest in learning his way around the OS X interface and exploring the functionality. With the noted financials in place I would suggest getting a Mac. If you do have a large project you can always through a copy of Windows in BootCamp or VMWare while still being able to learn how to use OS X.

    • http://chris.pirillo.com/ Chris Pirillo

      It’s strange, but… most people ask you to help them choose, but they’ve already made up their minds and are seeking justification (thereby, wasting your time).

    • http://twitter.com/FrugalGeek The Frugal Geek

      Thank you for your kind words regarding the article.

  • Ken Wold

    You should also be able to use garage band to create ring tones =)

  • http://www.facebook.com/pat.merhar Pat Merhar

    lol @ Apple adding something we had 10+ years ago 5 generations in. As usual.

  • http://www.facebook.com/danielstransky1992 Daniel Stransky

    All of a sudden I really can’t wait for iOS 5 to get here. This sounds perfect lol :D

  • Woody

    i’m having problems with this, i did everything step by step, when i synced my iphone 4 up, the txt tone i wanted went into the “ringtone” category and not into the “text tone” did i do something wrong?

  • http://chris.pirillo.com/ Chris Pirillo

    Today, sure. :)

  • http://twitter.com/FrugalGeek The Frugal Geek

    It seems like it would be, but some video editing students might argue it’s just enough. ;) RAM gets eaten up quickly by encoding processes and virtual machines.

  • http://chris.pirillo.com/ Chris Pirillo

    I’ll take 32 if you have it to spare. :)