The Dog Food Conspiracy - By Andrew Lewis

[...] The Dog Food Conspiracy - By Andrew Lewis [...]

[...] The Dog Food Conspiracy - By Andrew Lewis [...]

I am extremely disappointed with Andrew Lewis’s “Secret Dog Food Conspiracy” book. I have waited for almost 4 months for my order to be filled. They have had my money by Clickbank for all that time for which I have the receipts I have sent them. I have sent 22 emails and requests for action or updates but have had no satisfactory help or even any interest in my predicament. They send me “tickets” registering my enquiries but never do anything other than that. Despite many pleas no one will contact me or give me any information or explanation. They promise an immediate refund for disappointed customers. Good luck to them I say! If I had received the book I could at least return it. So I’m out of pocket and just about out of patience. My purchase was made on 18 May 2008!! Isn’t this long enough to wait wouldn’t you think? I’d be careful whose products you link people to off your website. Thanks in hope that you or someone are either interested or can help me. Regards, Paul Haines

Hi Paul,

we are very sorry this happened.

Email is not 100% and unfortunately from time to time there are customers that we cannot reach.

We have a support desk and a dedicated staff member to service tickets and every issue is dealt with.

Also, if you have a close look at your Clickbank receipt which you mentioned, you’ll see it has very clear instructions on how to process a refund.

The books themselves are not home delivered but instead downloadable, a decision we made to remain as environmentally as possible.

When you purchased you were redirected to the download page and then we followup with another 2 emails with the download instructions but if you did not complete the customer subscribe process after you ordered, you would not have been added to our customer list.

Our system is sound and works very well but only if customers follow the onpage instructions and what customers do is something we cannot control.

We are happy to send your books Paul if you contact our support.

Thanks and our sincere apologies for your problems.

Dog Food Secrets Support

I also was disappointed and DID download the books and looked at them. I did not see anything new that is not in books I already have. I have been requesting a refund since the very day I downloaded them (Feb 1). I get no response. Also used the form on the receipt from Clickbank. It’s like pulling teeth. So much for “no questions asked” if you are not fully satisfied. Maybe no questions but a lot of pretending that they don’t get your emails.

These people (the ones behind the Dog Food Conspiracy website) supposedly discovered that dog food companies are responsible for 130% of dog deaths, and they respond by turning it into a money-making venture? What a joke. They should be shouting it from the roof tops and getting it on every news program willing to run it. Instead, they try to make a few bucks.

These people are either completely mental, scam artists, or disgustingly self-interested. I wouldn’t give them a dime.

I too have to express disapointment …I have no dog food secrets, but I have been charged for the purchase. Really, what is going on? Stop emailing me with other information and notices about a “gift” but no book. Don”t call this good business and these procedures certainly inspire doubt about the information in the book. Can you send information about your business practices, a book, or a refund?

Sue Emrek

We have gone to place an order via the Secret Dog Conspiracy Site but there is NO area/place to fill in the mailing address as we life in Australia. It asks for the Zip/postal code and then the card number follwed by PAY.
We will not pay because it does not ask for mailing adress.
Could you please contact me and explain the order form.

Hi Susan,

Dog Food Secrets is an ebook package which will be delivered to you in a digital format. In other words you will be able to read it on your computer screen, and print it out if you wish.

Therefore a physical postal address is not required.

I would like to purchase the $47.00 Gold package in hardcover or on a CD. You should have an option here for customers who prefer to do it the old fashioned way. Even if it would be more money in hardcover or CD I think it should be an option…

Hi,

I’m Andrew Lewis, the author of Dog Food SECRETS.

We are a legitimate company and sell very high quality products.

To the person that said they cannot get a refund, my reponse is:

1. Read your receipt, it has VERY clear instructions on how to get a refund which does not even involve contacting us
2. Reply to your receipt
3. Reply to the email which had download instructions
4. Send an email to the Support address on the download page

We have gone out of our way to provide support options but some people don’t bother to take a close look at whats in front of them and instead choose to wave their arms in the air and screen “scam”

Anyone who is in business knows this type of customer

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To the person that said they were disappointed because they knew everything, my reply is:

You must be a profound expert on canine nutrition because there is a heck of a lot of information in there. Anyone who is interested in a topic cannot expect to find a book which contains ONLY information they have never seen before — its not going to happen.

My sense is there is plenty of information in Dog Food SECRETS this person did not know and of course they can easily get a refund if dissatisfied.

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To the person that said they ordered but still waiting for it to arrive at their house my response is:

On the order page, in text and using a huge customized “Eco-Friendly” logo we explain very clearly, out-in-the-open (so there can be no doubt) that Dog Food SECRETS is a downloadable product.

No tricks, no scamming…. we are very clear and open about the fact because we are proud to be an Eco-Friendly company.

What this person should have done is contacted support using one of the 6 methods we have.

If they received the email about the bonus then it can be assumed they received the email about the download details (which are sent twice to be sure this doesn’t happen).

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To the person that says we should not be charging for this information my response is:

Why not? If you feel this info is valuable then why are you expecting me to give it no value by making it free?

I have writers, designers, researchers all working to create top quality products to help dog owners and that costs money.

I barely make ends meet doing this and I find that type of comment ungrateful and naive to say the least.

Our blog is covered with free articles and videos. We have thousands of free articles and many free videos in circulation around the Internet.

Our free videos have been viewed over 2,000,000 times. We have contributed more to spreading this message than probably anyone else in the world and thousands of dogs are healthier and still alive becuase of it.

Thanks for listening,
Andrew Lewis