Reflections

“What Would You Do If You Were In My Situation?”

Posted by on May 25, 2010 | 6 Comments

Dealing with other human beings is always a challenge, but knowing what to do, or not do, is very helpful. We have all experienced some type of a problem that we need to call a company in order to get the problem resolved. The most annoying aspect of the call is getting through the maze of phone buttons trying to reach a real human being. Once we get to a real person, how you proceed next will determine just how well your problem is resolved.

But in one recent survey I read in which people were asked their opinions about dealing with customer service, this one stood out:

“What would you do if you were in my situation?”

What is your favorite technique?

Comments welcome.

You can read all of the suggestions at the link below.

Source – N.Y. Times – Money -  The Haggler

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  • http://wp3.lockergnome.com'jfk JFK

    Discontinue the call as soon as it becomes obvious that your question is not being answered properly. Call back and start anew. Solves many problems.

    • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

      JFK,
      I have done that many times myself.

  • Buffet

    Before making the call, I assess my degree of entitlement. Have I not gotten the proper product or service I paid for OR am I calling to ask for someone’s help to solve a problem? Often the answer falls somewhere in a gray area between the two. Once I’ve ascertained where my stance is on this imaginary scale, I proceed accordingly. In either case, advanced preparation and courtesy both go a long way toward resolution. If all else fails, try threats and bribes. LMAO.

    • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

      Hi Buffet,
      ‘If all else fails, try threats and bribes.’ LMAO.
      I like that! LOL

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  • mdgnys

    Well, a lot of the phone systems have a bypass, like pressing pound or star a bunch of times, that will put you straight through to a person…