I thought I’d share my latest email to the Tech Support department at a large corporation. This time we’re dealing with Philips because the DVD-RW drive doesn’t work correctly. Their SPD2513BD/17 installs Microsoft drivers dated in 2001 for this drive. I thought surely there must be new drivers. Apparently their isn’t and they rely on [...]
Not many companies believe in providing its customers with free, quality technical support anymore. A tech support department means an unwanted expense to a big company, hence they are outsourcing tech support departments to places like India left and right.
Even getting simple tasks done seems to be a challenge for some customers. I once called [...]
I have spent a lot of time taking helpdesk and technical support calls. I often wonder how much of my time is spent actually solving problems over the phone as opposed to dealing with all the other things that don’t relate or hinder the troubleshooting process. I decided to make a simple little guide that [...]
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