I’m experiencing more and more ignorance from people calling the helpdesk. I think support personnel should be able to just hang up on people if they call to troubleshoot computer issues when they are not in front of their computer. What is it in a persons brain that actually believes that the person on the [...]
I deal with Dell Support a lot. I have times when I have to order parts and I have to endure the hold time to finally get to somebody that ends up hanging up on me. Parts are always on back order or just plain not shipped. Then when you call back to get details [...]
From this day forward, I propose that all technical support and customer service representatives be able to hang up on customers if they violate any of the following rules:
Coughing or chewing directly into the phone.
Putting agent on hold to take care of other things that can normally be put on hold till the call is [...]
When working the computer support hotline, I am annoyed at the amount of people that ask me about the weather. I understand they are trying to be polite and make conversation, but what they don’t realize is that getting asked about the weather and having to repeat myself over and over again gets annoying.
So if [...]
It looks like Dell isn’t so “award winning” with customer service after all. A judge in New York has found the computer giant guilty of consumer fraud in relation to loans it offered customers that started at 0% and ended up often exceeding 20%. The ruling also references the poor customer service the customers received, [...]
I take support phone calls all day. Most of the customers I deal with are nice, but some call and have a bad attitude from the beginning of the call. They are usually angry because they feel my company has wronged them somehow. Naturally, they take it out on me. I understand being angry to [...]
Support Rep: Looks like we have to reboot the computer.
Customer: You mean the whole thing?
Support Rep: Well, I don’t know how to reboot half of it do you?
Calling Tech Support? Need immediate help solving a Windows error message? You didn’t write down the error message when the problem occurred? That’s OK, just make one up. The tech should be able to figure it out if you state any general error such as “dll error”. No need to be specific here. We’re psychic [...]
In continuing my rant about dumb people calling me on the computer support line, this morning I experienced another situation I get regularly. Customers sometimes call and ask me a question, then I answer the question with 100% certainty. The customer then proceeds to disagree with my answer. OK? If you already know the answer, [...]
Some people amaze me. They can’t seem to think for themselves let alone head in the direction of solving problems on their own. It’s just plain laziness to experience a problem and then immediately call somebody else and put them to work for you without trying anything first.
I’ve always been a person that likes to [...]
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