This morning I was working with a company to try to get their software up and running. All we had to do was delete 1 file from the hard drive of their Windows laptop and all would’ve been jolly. When we looked on the C drive however, we couldn’t find the Program Files folder. It […]
Support Rep: Looks like we have to reboot the computer.
Customer: You mean the whole thing?
Support Rep: Well, I don’t know how to reboot half of it do you?
I have spent a lot of time taking helpdesk and technical support calls. I often wonder how much of my time is spent actually solving problems over the phone as opposed to dealing with all the other things that don’t relate or hinder the troubleshooting process. I decided to make a simple little guide that […]
