Calling Tech Support? Need immediate help solving a Windows error message? You didn’t write down the error message when the problem occurred? That’s OK, just make one up. The tech should be able to figure it out if you state any general error such as “dll error”. No need to be specific here. We’re psychic and can figure things out without complete information.

Then sigh into the phone if I ask you to recreate the issue so that I can get the actual error message. It’s totally acceptable to feel burdened by having to click your mouse a few times so that I can help you. Sighing and being sarcastic helps with the troubleshooting process also, and makes me want to help you more.