Canceling PeoplePC Service is Almost as Bad as Trying to Cancel AOL

America is certainly being bled dry by its own companies and corporations. These “entities” obviously care most about their own profits, even to the point of being blind to the necessary results of their use of foreign labour for manufacturing and customer service: American currency depreciation, fewer employed Americans to buy from them and lower-paid employed Americans not as likely to buy from them. And the fact is, the idiots in charge of these companies would ONLY be concerned about the American economy for the above-mentioned reasons, provided they actually cared. They really aren’t out to make our economy stronger. And as for customer service, if they all stick us with foreigners, we sure can’t boycott them if we want whatever it is they sell.

We had the same problems when we were on PeoplePC and I downloaded there internet security pack and after we got off there service my computer couldnt take it off. We had problems setting up our service and when we called for tech support we also got somone who couldnt speak our language. Finally we got off from that and we arnt using them again.

Hmmm … certainly not glad to hear about your experience with PeoplePC, but I feel a bit less like an idiot knowing for sure that others out there are having this kind of problem.

I had a similar experience with Netzero a couple of years ago … up to the point that I took a rather “last resort” kind of step to solve the problem. The situation was that I had canceled the service but couldn’t actually get it canceled. And like you, I was dealing with someone offshore … sounded like perhaps India the first time. For over a year I couldn’t get the problem solved … until I just canceled the debit card and bank account that the auto-payment was coming out of. This finally took care of the issue but I don’t think we should have to take such steps to solve these problems.

On the other hand, I really couldn’t come up with any other solution …

The used People PC as i was in a remote mountain town in KY. so remote i was UNABLE to get a local number for aols free trail.

i used it for the 2 months i was there, and called to cancel. the wait time was about 15 minutes. I have a speaker phone next to my computer. so i waited. Persuading the phone rep to cancel, was easy, but he put me on hold for over 21 minutes while he processed this!!!! i was on speaker phone and i was determined to stay on hold. BTW, there was no hold music! no beeps or voice message. So i guess most people would hang up thinking they had been dropped. Finally the rep got back on the phone and as if he had not put me on hold at all, gave me a confirmation #. the total call was over 45mins.

7 months later i had paid off that credit card that I had used to charge People PC and closed the account. Suddenly i receive my first statement from them in over half a year with 6 People PC charges of $10.95 made on the same day all with the same reference account#!

I called the fraud line at the credit card company and had no problem in proving the fraud. and they removed it after sending me an avidavid. These charges carried on for 4 months 6 at a time. I would call up the credit card company and they would see i had already signed a disclaimer so they just credited back the amount. Finally i asked the fraud rep do they ever contact People PC to get this straightened out?? ACTUALLY NO. They do not, they charge about $50 for each transaction they have to reverse back to People PC, and I was told eventually they would see these charges and stop charging me! I think by my last statement they were down to charging me once a month, but i have carried a $40 credit on that account for a while now.

Thats where you just have to cancel your credit card you use to have them take out the monthly payment.

While I can understand why a company would want to cut costs by sending its labor overseas, whatever happened to American pride? I work for the dial up companies BasicISP and Copper.net and we do all our technical support in-house. It costs a little more, but when I worked in the call center just about every-other customer would thank me for speaking English.

When people are upset and need technical support, it only adds to the confusion if there’s a language barrier. I don’t fault the people who work in the overseas call centers because they’re just trying to make a living in a relatively high-paying job. It’s bigger companies that try to cut corners to keep down costs, but end up robbing the customer of good support that annoy me.

I got “crammed” by PeoplePC about a year ago. This is where they put charges on your phone bill. I never ordered their service. After going round and round, I contacted the consumer help line at my local television station. It was amazing how quickly this got me disconnected from PeoplePC. I suggest everyone who has problems with them contact their local TV station. It is amazing what happens after a news story airs.

HOW DO I GET MY MONEY BACK FROM PEOPLE PC —THEY NEVER CALL TO UPGRADE MY INTERNET–OR CALL ME TO DO SO—NEVER HEARD FROM THEM IN 14 MONTHS—I WANT MY MONEY BACK $15.95 FOR 14 MONTHS IS A LOT OF MONEY

Today I cancelled my PeoplePC service after about five years. Absolutely no problem. The customer service person was in India–she spoke English better than most Americans. I called DirectTV a few weeks ago and got a moron from North Carolina…dumb, dumb, dumb, could barely put an entire sentence together. I would rather deal with the Indians than with the ill-educated Americans with barely a high school degree.

I received the 2 months speech also and even told them I wouldn’t be needing the service because I wouldn’t have access to a computer. I have since been billed for on month’s service come the third month.
I called and went through 5 different supposedly supervisors and wound up just give them the payment. I tried to tell them that they were not listening to the customer to no avail. So if you do cancel, keep the cofirmation number to prove it.
I suggest anybody who cancels to get a new card number. That way, they shoot blanks when they try to deduct from your account.
And pass the word that PeoplePC stinks.

I was so upset again with people pc that I simply printed peoplepcstinks.com on my computer and up came your web site! I also have been having the exact same problems. I am getting ready to call them this evening to cancel, but I dread it, since the last two times I tried they extended it free of charge for 2 months, but the service never gets any better. I am still awaiting their CD that they promised to send me to load my computer. And like others, I can’t understand their English, and they don’t seem to know what they are doing. I hope I don’t have the trouble with them fraudulently charging my card like so many others. If so, I am ready to do battle through our State of Ohio Attorney General, Dept. of Commerce with filing of criminal charges, referencing this web site as evidence of their continuing conduct. Thanks for the Info.

People pc is the most retarted internet is slow cant even load a page and you cant even cancel it

My husband was reviewing his credit card bill the other day and saw that we had been charged by peoplepc, so he called the credit card company to have the charge removed. The next month (May) he looked at his credit card bill again and there the charge was again. So, he again called the credit card company and expressed to them NOT to process any charges from peoplepc. Well, we then started getting collection calls from peoplepc regarding “our account”. Well here’s the catch….we have no account with peoplepc, and havnt used there service for over 6 years. Come to find out, peoplepc’s “foreign” representatives say…….”they have an account that was activated in September 2007″….funny thing is that we did have peoplepc back in the dial-up day’s, that was what 2000-2002/03, yea, then we CANCELLED!!!!!!! After reading everone’s comments, I’m starting to wonder if peoplepc didn’t take it upon themself to activate on OLD account that was cancelled years ago!!!!!!! Beware and watch your credit card for suprise charges.

I just tried to cancel my people pc account, and they told me that they would give me 2 months’ free. After reading all your articles I am wondering if I should just call them back and demand them to cancel or I will get a hold of the media, for ripping people off.