This is one of the most sensible blog posts ever. I understand your point. Most products i have bought have had HORRIBLE customer service. I would call and i would get transfers to India??? And It creeped me out and they were of no help at all. And i bought a new dell laptop and i called dell and they gave me some of the most retarded questions ever. I explained to them that my laptop would load the bios and that was as far as it would go, and i was on my desktop, and about 40 minutes later , she asked me to uninstall the video drivers on the laptop that would not even come on in the first place even though i had reminded her like every 5 minutes.

I had some other products that the customer services were 1900- xxx xxxx numbers.

Christopher, Known as Christopher or Christopher_delllappy on live.pirillo.com

There is no lack of stupidity, both in tech support enclaves and those who call them.

I can’t begin to count how many times I have called Verizon tech support when my DSL goes away, only to be asked to do the stupidest things. Not only is this stupid, the support personnel have a history in front of them when speaking to the customer, so it does seem that anyone who has had DSL service for over 8 years might just know all the easy things they ask customers to do, and just take your word for the fact that you simply might know what you speak about.

Three nights ago our signal went out at 1:11 AM and after going through the prerecorded voice maze, I reached a woman who, while being from the U.S., had the most high pitched, shrill, and undecipherable voice I’ve ever heard. I would speak to her and get a three word phrase from her, yet be unable to decode what the middle word was. After a few minutes of this, I was starting to show a little anger I’m sure, and she asked me to wait a minute - to adjust the voice quality of her headset - whatever she did, it worked. I then silently wondered why this was not the way she had originally answered the phone.

After relating to her that I had already done all she was asking before calling her, I stated that the problem was either the router, or the line to the CO, as all 9 computers in the house could see each other, transfer files, etc, and that we had no link light on the Actiontec modem/router. While giving me the garbage about how she could not help me unless I performed what she asked, the modem suddenly had a link again. I spared no time telling her how since the advent of the call I had done NOT ONE THING on her list, having done them before she came on the line - and that the connection came up again without any intervention from me - and her.

The thing that galls me the most is that these people usually have no idea what to do outside of the script, and NEVER, NEVER admit that the signal can go away because of hardware failure (THEIRS)

I could go on for hours about this, but you get the idea. I simply think about all the wasted time, on both ends of the phone, that could be changed by having intelligent people who could think for themselves on the support end of the line..