An Open Letter To Steve Jobs…

Dear Mr. Steve Jobs,

Let me introduce myself. My name is Kumar Verma and I am an Apple consumer - more appropriately an iPod mini consumer. I will make this e-mail brief as I am sure we are both busy individuals. As you can tell I was quite dismayed when my iPod suddenly stopped charging. However, like any responsible individual, I had procured a two-year service plan which would cover the costs of a replacement battery. So with supreme confidence in the validity of contractual law, I sent in my iPod for repair. Imagine my dismay when I received my iPod today with a notice saying that they did not replace my battery as my LCD was cracked. It appeared that Apple misconstrued my issue and so I took the onus of calling in to your support center.

Anyway, from what I gathered, having a defected LCD voids my whole contract and I was told to refer to Section 2 e. However, upon reading section 2 e., all I can gather is that a cracked lens is a limitation to the contract and not a stipulation that voids it. Hence, it seems that Apple is a: refusing to honor a contractual obligation and, perhaps, b: instructing its customer service people to mislead individuals into thinking that the contract is voided with a cracked lens.

As it seems to me that Apple is breaking the law, I have taken the onus to write to you. I have also cc:ed several technology editors as well as the NY Attorney General. I am sure they would be just as anxious as myself to better understand why Apple has taken this stance.

P.S. On another note, you may also want to rethink your closed platform strategy especially with the advent of “music to go” - I heard that a better OS company once lost out due to such a mistake.

Kumar Verma
Digital Root, Inc.