If you pre-ordered Guild Wars 2 as a digital download, you may have been promised three days of early access to the servers as part of a head start allowing you to get an edge over folks that are waiting patiently for the physical box to hit store shelves. This is one of the perks of going with digital downloads you can expect from MMORPGs these days as the companies are acknowledging the cost savings not having to print so many boxes and discs can offer.
Unfortunately, this early access also comes with a high risk of server issues brought on by an overwhelming amount of traffic on untested systems. Stress tests have been taking place on Guild Wars 2 servers for weeks, though the level of traffic attending these tests is rarely anywhere close to what NCSoft and ArenaNet expects on launch day.
In a way, taking advantage of this three-day head start makes you one of their beta testers. It’s all part of being an early adopter with any product. There are going to be a few bugs to work out, regardless.
Just five hours after the head start began, Guild Wars 2 servers began experiencing connection issues. These issues started with European servers, and eventually moved on to the Americas. Here in Texas, all you can get three hours into the downtime is a message indicating: “Connection error(s) detected. Retrying…”
Where can you go to keep up to date with the latest server status during downtime? The official Guild Wars 2 Twitter account has been doing a great job of keeping the public updated with ongoing efforts to solve issues. In addition, the official Facebook page is playing the role of both information source and customer service venting channel.
Once you do get in the game, be sure to pick up your Guild Wars 2 ‘celebration hat’ in the in-game Gem Store before September 12, 2012.
Were you hit with downtime during the Guild Wars 2 head start? How long were you kept away?