We took live calls again last night. I discovered that some of you are unable to view Ustream content – and your ISP may have some major splainin to do.

My assistant Kat knew I was about to take calls, and opened her browser to my live stream page. She wanted to follow along as she always does. However, when the page loaded, the Ustream box did not. There was nothing there at all. She shrugged and thought something was wrong with my page, so she went straight to the Ustream.tv home page. There, she was greeted with nothing more than a blank white page – and a very strange message.

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During my live call with Kat, she explained how she called BrightHouse (aka RoadRunner) and was greeted with a not so friendly representative who also tried to access Ustream’s service and was unable to. After Kat tried to get a clear answer the customer service representative called over a manager and the representative neglected to put Kat on hold and she was able to hear the manager say something along the lines of, “Well uncover it then.”

A few moments after the representative ended the conversation with their manager Kat’s router was reset and the blocked content was magically available to her once again. As I have seen in the community chat room, Kat was not the only victim of this. Several of the community members were also reporting that they were unable to view my live stream.

I cannot say for certain that BrightHouse or any other ISP was actually blocking Ustream. However, it sure does seem that way, does it not?