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Is Valve Banning Innocent Steam User Accounts?

David Johnston of RealTechNews writes:

Hint: the answer is yes.

My brother’s Steam account, which he uses to play Counter-Strike and Counter-Strike: Source was permanently banned by Valve’s anti-cheating program, VAC, on either Friday or Saturday of last week. Now, most of you who have played Counter-Strike before would probably breathe a sigh of relief at knowing that another cheater was booted from the game, however you shouldn’t be so quick to do so because my brother has never cheated in Counter-Strike. Not once. Ever.

My brother contacted me via Skype about his problem since I’m the person who generally fixes things around the house that have to do with computers. He told me that his account had been banned from playing on VAC-secured Counter-Strike: Source servers for a “cheating infraction.” Frankly, I couldn’t believe it. He gave me his password (which he has never given out to anyone else) and I logged into his account from my computer to verify that he was indeed banned.

[More on What Valve is Doing]

[tags]valve,realtechnews,steam,counter-strike,online gaming[/tags]

60 Comments

hey my name is Amir and my steam account was banned on christmas. Big present. I have never hacked and it is really annoying because i think the only mistake i made is when i tried to install my games on a another computer. I have a laptop and a desktop and i was moving the game. So i think they banned me for duplicate log ins. which is really fustrating

if your steam account was banned by VAC then you in fact were cheating. not a minor form either you were using a program to aid your gameplay. VAC detects hacks by several different methods and it does not make mistakes. valve will not unban these accounts….get legit

yo, if any of u want to sell ur banned account, i’ll buy it, email me tunda11@hotmail.com

Hey- My Steam account just got banned AND I DON’T HACK/CHEAT all i ahve is a SKIN for the players!!!! >>>

i got banned yesterday, and i was hacking :P fuck the haters it gets boring when u own the shit out of people every day.. wanted to try something new.. ill be back on css soon tho, with a new account and hack free

Same thing happen to me… I went on one morning and it says “steam account banned from some vac secured servers”… so now im sitting here like wtf…i dont have hacks and i never will hack…i think thisis total BS

Yeah owning the shit out of poeple does get quite boring! But i do not see how owning by MORE with hacks satisfies being good.. I bet half the people in this forum get up at 5am in the morning, get on Steam and dont get off untill 4am the next day! Called a life guys.. If use have time to create a forum about people hacking and getting banned.. use obviously have very little to do with life.

Just my opinion as i am a hxc gamer WITH a life! You can have both ya know!

They banned 30 accounts two weeks ago all at once that we had gave away at our gaming center in Rochester, MN and refuse to respond to us so we’ve decided to boycott Steam/Valve games and we’re asking all of our gamers to do the same. All of these accounts were paid for by our company. Very shady business this company runs.

my steam account got bann and i havent ever cheated they bann me for no reason so please is there any way you can unnbann me?

My account was banned last night. Like everone else on here i have never cheated the only thing i have downloaded fot the game was skins.Un block please.

hi my name is adanaan and i play counter strike every night.i have been banned and i dont even know how to hack

VALVe doesn’t give a shit about their customers. Read from BOTTOM up:

Response (Harold) 07/12/2007 11:21 AM
Hello Max,

There are no other accounts in our system for you other than “maxhodges”. I’m sorry but there is nothing we can do. We apologize for the inconvenience.

Customer (max hodges) 07/11/2007 06:36 PM
OK, again, this is my machine, so can you help me recover the account associate with my MAC address? The physical address for the machine in question is:
00-1A-A0-1E-51-2D

something went wrong during the registration with steam I think.

Response (Harold) 07/11/2007 01:29 PM
Hello Max,

The ATI registration is based on your Mac Address and MachineGUID. You will get this error message if someone has already registered the game on your computer or in the highly unlikely event that your Mac address or MachineGUID are duplicated.

Please make sure that Windows is completely up-to-date before attempting to register this offer. If it continues to fail, there is nothing we can do as only one subscription is allowed per MachineGUID and Mac address.

Customer (max hodges) 07/10/2007 08:44 PM
This computer is brand new. It was just purchased new from Dell. I am the only person to open it, install windows and connect it to the internet. Maybe I clicked something wrong in Steam to cause it to register twice or something? If it’s already registered to someone can you tell me WHO it’s registered to? It’s my machine so it must be me. I’m interested in purchasing other games, but if this steam system is going to lock me out of those too, i’m afraid to do business with you. I’d appreciate it if you could look into my problem a little more closely. surely you have so logs or something to see what went wrong during my activation.

Response (Harold) 07/10/2007 07:45 PM
Hello Max,

Unfortunately, if you have received the message that the offer has been activated and have not already redeemed the offer on a different Steam account then there is nothing Steam Support can do to assist you. We apologize for the inconvenience.

Customer (max hodges) 07/02/2007 12:52 PM
I just got a new comptuer from Dell today. it’s has this ATI offer of a two free valve games. I installed steam but it tells me “Duplicate Registration” when I try to install the games. I’ve never played them before why am I getting this error?

This really is total bullshit. I thought I was the only one…

Well lets see. I am not a CS1.0 player for nothing, jesus christ…. I logged on a few weeks ago and I was shocked to see “Banned due to cheating infraction”

I have NO skins, NO 3rd party programs whatsoever, and of all my years of playing, never hacked… ONCE.

-Gay- All -The- Way

Same thing happened to me about 2-3 weeks ago and I’m pretty disappointed. I’ll admit I HAVE hacked in the past but after that account got banned, I learned my lesson… The last 2 accounts I had were just banned and it really sucks because I’ve bought a lot of games to play through Steam on one of them because I knew I would never try to get it banned or whatnot… It just really sucks but I noticed on my one older banned account, it does not say I’m banned from playing Counter-Strike: Source and I’m wondering that if I do buy the game again, will I be able to play, or will it just be another game I cannot play online against other players?

First of all I must say that I hate STEAM! Those little bastardss banned my account. I have supported them in everyway and never cheated. But seeing how I am now banned then forget steam cuz they suck and always will. I guess we will never know the truth to those who never hack but for those who dont and do get banned well the I say screw steam and they can go F*** themselves cuz Im not wasting my money on their stupid asses no more F*** steam GARBAGE!!!!

Boo hoo. its just a game, if u love it soo much then buy it again, and again. jeez get a life

yeah same thing happend to me for Day of Defeat and it pisses me off

I wonder if they ban accounts to make money so you have to rebuy all the stuff you had on that previous account

Matthew Reynolds

August 24th, 2007
at 11:54pm

I just wanted to let people know… I came upon this site trying to find an answer to my problem, which is as follows:

I recieved a friend request from: “AUTOMATED@****powered.com”
On Counter-Strike. I am recently newer to this game within the past 6 months. I added him and received this!:

 AUTOMATED at ****powered.com says:
Steamâ„¢ Support has recieved a case filed against the Steam account you are currently using. The client, T2Kalim@hotmail.com, has opened Case #1943-9942-2465 reporting that the account you are currently using is stolen. Hijacked accounts is something that Steam staff does not take very lightly. Please provide me with your steam account name and password or CD-Key to Verify that your steam account is not stolen as reported. You will have 24 hours to respond before you steam account is disabled.

DO NOT FALL FOR THIS! I did NOT myself, but I am just letting people out there know that this is a scam. I ended up giving him all old account information which has been deleted, so he will not make it far with that information. Thanks to this site I can now warn and hopefully stop others from loosing there accounts. “WARNING” If you give out any of your account information to anyone, it can be stolen from you and sold to someone else. DO NOT GIVE OUT YOUR STEAM INFORMATION! Thank-You

I want to sell my steam account with 61!! games includin BioShock !! who want to concat me can do it to fitdelux@yahoo.com … tnx

You muppets, here is how VAC works:

When a program injects itself into the .dll files of the game or steam or your graphics drivers VAC comes to life. It then scans the program using a database of known cheats. If the program is not in the database it scans the program to find out what it is doing, if it is applying some form of overlay directly onto the game, or if it has injected itself into the games memory or .dll files then you get banned.

Using skins cannot get you banned.
Playing legit cannot get you banned.

I have had my steam account for 6 years now, I have never hacked, and I have never been banned.

Now stop lying and face it, you hacked, you got caught, you got punished.

H4cking Own3D J00

Personally Hacking is fun but only out of self defense. If somone bs shots me i’m gonna make sure he remebers me. I can play legit but if theres going to be an asshole in the game that will be resolved. enough said ;)

Shawn AKA
God of Nade or a3.triggs
—————————————————————

I used a hack in single player mode and got banned for that!! I thought u could only get banned when u play VAC secure servers, and if i made my own bot game, how is that VAAC secure?!!
Ive had my game for about 3 days, and have jsut wasted 40 buks because i used a hack for 3 minutes in singlyplayer mode.

fucking steam they ban accounts for no reason i bought the game1 day ago and ive been banned for hacking and ive never done anything!!! i think i have a law suit here an to be honest steam as a program is shit css aint all to great i know someone wo hacks hell even his player name is hacker.exe and hes been hackign for 2 years..

DOWN WITH STEAM!!!

I got banned today after playing CSS for over 2 years. Why? Because some hacking A-hole annoyed me enough to download a free hack myself and make him leave the server. I openly told the other players what I was doing and they were happy to see it. IF VAC banned sooner rather than later I would never have installed the hack in the first place. In the VAC terms & conditions it mentions about not letting gamers have unfair advantage. All I did was take away the hackers advantage but this way they get more regular gamers to re-buy the games. I, however will simply use my brothers account and tell everyone I know never to buy steam games again.

“Steam:: Not to be Accused”

—————————————————————
Listen I’m not on steam neither anyone side but you need to understand how steam works. I myself am a hacker but only as to “Self-Defense Reasons”.

Let me tell you guys something; If you claim you did get banned by steam because of “Cheating Infractions”, you.. my friend were using an illegal .dll .executive associating with branched core files. As a Hacker, Hopefully this will educate you about steam core files.

Steam::

The “Steams Core file” is a solid base made up of 1 component think of it as the body of the tree. The “Branch Core Files” are the branches of the tree.

The “Core files” Components are : Client Files, Server Files and Patch Files** ; Maintained every minute by (V A C).

The “Branch Core Files” are files linked (associated) with the actual core files. The “Branch Core Files” are Cvars, Scripts, Config.cfg.

The “Others” Basicly the leaves of the Core Files are the Models and Material files. (V A C) does not scan .VTF, .VTX .MDL .PHY, .VVD and .VMT files.

Most people would think thats all that steam looks at but.. accually……..No.

Steam Checks for Processes that over work STEAM.EXE. If you wanna know in simpler terms. STEAM.EXE is the main steam program where you play Counter-Strike Source and other games. If you hack and aren’t aware of “Overloaded Process Checking” You have a 60% chance to get banned. Hacking Edites Config.cfg, Scripts and bypasses sv_cheats and Consistency which interferes with the Cvars. If you use a hack make sure you do keep an eye at STEAM.EXE Mem Usage and the Hacks mem usage. If the hack overloads and interferes and works STEAM.EXE too much it will trigger (V A C). It checks out for the Core Files for any change and or modifications also it checks out Branch Core Files for any changes and or modifications.

My point is, if you claim you are banned because of cheating infractions, you were banned because of an illegal .dll .exe file in other words a hack. “The Core Files” or “Branch Core Files” were 100% modified by the hack. Skins do not cause bans nor editing Material or Model files. You my friend hacked and got caught.
————————————————————-

Shawn AKA

a3.triggs
God of Nade

Maybe everyone was hacked into or had keyloggers that stole their information. Or perhaps they all fell for “Steam Automated Support” and gave away their account details and would feel like an idiot if they tell anyone!

this is complete bullshit, ive been playing cs for six years. i stopped last year and tried to start playing again this year. it says that im banned. this is a whole load of shit.

I’ve been banned, but my ban half makes sence.

I downloaded some hacks to use on CSS, i only used them on single player or on Non VAC Servers, where you are allowed to hack, but because Steam loves scanning peoples computer without their consent they found my hacks in a scan, and now i’m banned from VAC Servers, how GAY!!!!

I had a steam account banned because of count-strike: source cheating infraction, when i don’t even have the game?
I emailed steam many times, but they don’t seem to give a shit.

my god steam has f***ed up alot off people, i was banned a few days ago, but for a minor reason and i don’t think its permanent. i got banned for typing a “not appropriate” website in the team chat. which was relevant to the convo.

ive contacted steam and they say my bans perm, so now i have new account and css, how gay.

they wont even transfer your freinds or games.

steam sucks c**k

reading the whole forum for the first time ive realized somthing, why the f**k does Harold always answer your steam probelems, ive contacted steam about 4 times and all i ever get is Harold.

anyone notice this and know why Harold is the only person that seems to work at steam?

hated it from the start

October 25th, 2007
at 4:47pm

I hated steam from the start, it sucks. I talk a lot of steam s**t but don’t hack. I got my account banned for “cheating”. oh well I know the real reason i got banned. cuz I’m not afriad to say that if steam runs their bussines like s**t. I got an old friends account, same computer 1 year, no uninstallations, no bans. funny i guess the scans stop dececting the hacks on my computer…. or maybe i learned to stop bad mouthing evil steam publicly….

hi, i have my steam account, it is in good standin as it says :), which it was my older brothers account which he got too old and tired of playin com games, when he did i had his friends account(this was when he played) and one day i turned on my computer and it wasent already logged in which it normaly was so i enterd the CORRECT details in the login thing and it said invailed steam user account, i did not get banned because i didnt do anything, but can some1 tell me wot had happend to my account. My brothers friend gave it to me through my brother, because he didnt play it anymore and he never ever cheated or hacked.
P.S u all or probably think “he has an account so why does he want his old one” well my brother had most of his friends games so that is alright but i bought The Ship of Game 2 days before this and cant install this again

Sorry for all guys who have got banned steam + valve discussed this issue and give our apologies to all who got banned. I will unban you all i need is your username/password. For those who think im bullshitting well have fun keeping your account BANNED!

i got banned for swearing how dums that

I had just bought all the *valve* games, 18 to be exact… and about a week later I got VAC Banned for hacking!! I used to play the old HL and CS but this is the first time I had really invested into gaming. The purchase price through steam was a good deal (I thought). All of the games only cost $79.95. I am not a hacker nor do I even know how to hack, but it p*ssed me off. Yeah I give them my business and I get a big boot in the a**! If I could I would have re-purchased them, but I don’t see any reason why I should just give them more of my hard-earned money! I have sent > 50 responses to Valve about the BAN and it seems as though they are just ignoring me. I eventually bought CS:Source again and I played it for one day. The following day I logged into STEAM and I was VAC Banned all over again… F*CK STEAM and their MONEY MAKING SCAM!!!

P!ssed off User@Steam

i need 2 download CS for my laptop and i cant find the link where to get a steam user plz post a link….?i had a steam user but my friend who got my my user moved to another country and on my old account i was owning guys (cuz ive played on CS for 8 years and im realy good) and ppl thought i was cheating so they reported me or something and i got banned (i play on CS 1.6) and all i did was add guns so there where guns like WW2 guns like thompsons and i made the stage for my and my freinds and some weirdos logged on to my stage cuz i forgot to put a pass on it.
so recap: “I NEED TO REGISTER FOR A NEW STEAM VALVE ACCOUNT SO PLEASE SEND LINK CUZ MINE GOT BANNED”

haha you guys are all pathetic, you got banned because YOU WERE CHEATING BITCHES, i love reading all this shit because you actually get off on getting those ridiculous 50-3 records and you somehow think you are actually that good. By coming in here and complaining it doesn’t make us believe you, it makes us laugh that pathetic losers like you would hack, get caught, and than cry foul to steam. hah learn how to play the game losers and don’t hack it’s pathetic

Although the typical steam games are not my preferred gaming experience, I recently bought a steam game for my son. He had seen numerous gmod videos (based on hl2 etc) and he was really excited. The version off gmod through steam did not work, however. After reading the forum posts, I found that a recent upgrade broke gmod for many customers.

Steam refused a refund, threatened to shut off the account with steam altogether if I disputed the charge with my credit card company, which would have made the games I bought through retail unusable also. After a few more emails I did convince them to give a refund for the not-working gmod. However, I learned from that, I will never buy a game through steam again. Sadly, companies such as Valve, do put out a great engine, but if Steam is required to use it, it isn’t worth it.

three words.. i hate steam.

wft ban to day for no resond $365.00 of gams i dont think im going to hack to wast all of that

Steamoneymakingmachine

April 16th, 2008
at 1:14pm

Played for two years, became leet, was admin for 4 servers in australia, played COD 4 while Cstrike was running and NVidia monitor. Banned. meh, steam couldnt give a shit so now i just use a looted version and vac bypass. Down with steam

F*** steam i have about $400 worth of games on my account and it got stolen 2 times about 2 months ago i got it back played for a couple of hours and i got called out to go work come back awile later log in and im banned wtf now this is BS ifi dont get my account back or a new account to hell with steam i wil get a lawsuit against steam they can check the ips and see i havnt hacked and ive got the proof to show it anyone intrested in helping me out send me an email at stellsguard@hotmail.com

I purchased the game March 15th from Best Buy. I played the game for less than 5 hours max. I purchased Team Fortress using the STEAM Store. The only time I have ever typed my password in was while purchasing from STEAM store.

I went to Universal studios during spring break. last week of march. I returned and never tried to play until April 27th. I logged in and received saying that I was banned for a cheating infraction. I have not downloaded any modded content, skins, or anything of the sort. I do not have cheating programs on my computer and I sure as heck havent cheated myself.

I do not believe my account information has been stolen. I use Trend Micro, Process Guard, a router, and adware pro full version.

I believe there is a security flaw with STEAM store or STEAM/Valve is purposefully banning accounts hoping they will willingly and joyfully run out and purchase their software again. I have spent a total of 5 hours on these games. Their forum moderators have joked me and their STEAM support have ignored me.

Naturally I have now sent vulgar personal remarks to both.
Yes, VAC is banning people with false positives.

They would not release the IP’s or even tell me what date ranges I was supposedly caught cheating, nor the program used to cheat under my account. If I am the victim, this information should not be witheld. The only purpose for witholding this information is to protect the identify of the cheater or protect Valve from their own mistakes. If I were to know the IP, date, or program used, I would be able to provide definitive undeniable proof that I was not and have not ever cheated.

To what someone said, VAC not only monitors .dll and .exe files. It probably also scans the disk as i had hacks which I only used on LAN multiplayer with bots, silly isn’t it:)?? After some time I got informed I got banned not only from one game but from all i had. Now that was a bull-shit. You hack in one game and they FORCE You to buy all the other games despite the fact You’ve never been hacking with those for example. Valve is a piece os S-H-I-T but what can we do?? Bypass VAC :)

I love listening to these n00bs. Steam doesn’t do scans on your computer to see if you have hacks. They can only be found in-game. What VAC does is it traces any manipulated files, in this case.dll or .exe. If you are playing singe-player offline, they can’t ban you. I hacked before, I got banned. So, I stole an account, played again. And whoever gets caught is a real n00b. lol, but a VIP Hack if you want to play so bad.

ok guys. u guys know about the music thing?
when u download a music and put it on some steam folders, youll get banned because VAC thinks its a hack!

Ia m banned to because i was cheating. I didnt know that if I use fuckin cheating prg i will be banned forever I thought for 24 hours max. shit Iwasnt right. When I loget on I recieved a message that all my fuckin games are banned not just css were I was usin cheat Man they baned me frol Half Life; cscz; lostcoas; deathmach … that I think isnt fair I paid for that shit 40€. So life is short wall i HAVE TO DO IS TO BY A NEW ONE AND TO ENTER STEAM PAGE AAAAND TO LEARN ALL FUCKIN RULES IF I WANT NOT BEING BANNED IN THE FUTURE SO GUYS STOP SAYING i NEVER USED A CHEAT OR SOMETHING LIKE THAT; EVEN IF NOT USING CHEAT STOP DOUNLOADING SKINS THEY CAN HAVE VIRUSES INSIDE SO VAC CAN RECOGNIZE THEMMM

SO THIS IS AAL FOR NOW SORRY FOR MY ENGLISH iI will go playing in some insecure servers aaaaaaah

My accounts got banned too. What’s even more messed up is that my account was hacked. I tried for over a month to get it back. When I do, everything was banned. I asked Valve if they could unban my account for me. NO! They saw that it was stolen. But even then, it’s my responsibility to secure my account. They said I let someone use it or someone use my machine. I’ve seen ways for people to use product key generators. Even still, it’s my responsibility. I am currently looking for an attorney to pursue legal action. This IS not right.

I Fucking hate VAC Secure bans its so unfair I got banned 2 times.Why me? thay are a lots of cheaters but thay don’t fucking get banned so unfair I FUCKIN HATE THOES BITCHES!

my steam acount got baned, this is bullshit because i have neverhacked before, fuk valve, is there anyway to get it bak?

yep my steam got banned too…not for using hax but some virus/spyware can inject into a random exe process like hl2.exe and VAC detects that as an cheat… so use an antivirus like avg free
btw this information was on a forum (forgot which one lol) ^^

o yeah on my birthday that sucks who hacks an person steam account on there birthday what a nice present

Well, they VAC-banned my account also. I don’t cheat. No one knows my steam password besides me. Long story short, I have no idea what triggered the ban.

I played a lot of TF2 and it’s probably just to get people to buy the games again.

Anyway, i think it’s lame that you can’t ask them when the cheating happened, or why you were banned. It’s good for keeping cheaters out of the game, but for debugging VAC… it’s idiotic. And it’s idiotic to think that VAC (or any software!!) is bug-free.

I originally thought that steam was such a promising way of distributing software. Now I’m certainly not gonna buy anything with VAC in it.

I was given a PC with Windows., Steam and Half-Life 2 in it. Fine.
Then I bought Orange Box and added more games to the other person account.
I could play HL2 Episodes and Portal and so on.
Today I couldn’t play anymore. It kept asking me the password (which was probably reset).
Fact is - I purchased Orange Box and paid for all the games already instead anyway.
Why the password was reset I don’t know - but I never heard from the guy that gave me the PC 2 years ago.
Either Valve reset the account OR the original owner changed the password.

In short, I got fed up - I can’t be bothered emailing, proving, contesting and chasing up cos of a game (I rightly purchased)

Valve/Steam is Nasty period.
Because innocent people get stuffed in the process and some really can do nothing about it.

DRM is evil.

And whilst Half-Life 2 was OK (I loved Portal more though) .. I still hope Valve dies a painful death.

I was never comfortable with Steam/Valve anyway and today it proved my point.

I am pissed and slightly saddened but not overly so .. I can rise above it, cos it’s not so important - feel some relief cos i hate Windows , DRM and Valve.
So enough of this: unistalled formatted the whole Windows crap that was crashing every so often anyway.
Back to Linux and enough of crashing Windows games.

Computers and Games should there to provide enjoyment never frustrations and headaches.

Rant over.

carter notheisz

August 25th, 2008
at 6:05pm

if you would like to help me on my “crusade” to try to do something here is a question that tool me about 15 mins to right, if you support me heres the link:
https://support.steampowered.com/view.php?ticketref=9207-YOZC-6864

if you dont support me i dont care just dont go on about how steam is perfect

same problem I got too…I have no clue what happened, just recently I logged into my account and i tried playing some servers and I noticed the red circles next to it…I was just thinking “wow what just happened…” I checked my settings and it said it was banned due to cheating infractions….really annoying that that happened..I never once hacked..the most stuff i had on my cs 1.6 account was just skins from fpsbanana….maybe the reason It got banned was cause I had the account installed on my laptop and my desktop…I don’t know if that could be a reason they would ban an account though…if it is..that is a really bad excuse to ban accounts..and they should really rethink on fixing that..

Oscar hates VALVE!

September 19th, 2008
at 5:20am

Hi i got my account banned and im so fking pissed off.
Why cant we cre8 a group or something to hack VALVE isn’t that good and we will get our accounts back.

HATE VALVE!!!!

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